Mikayla Dahlkamp
Kincaid,IL
Summary
Strong, experienced background in customer service. Able to maintain a professional and positive attitude in high-stress atmospheres. Highly detail-oriented with a skill to adapt quickly and proactively use new computer systems.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Springfield Clinic
Taylorville, IL
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Assisted and maintained in urgent care
- Trained employees after company wide system implementation
In-Home Caregiver
Advantage
Springfield, IL
07.2023 - 02.2024
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided transportation and appointments management.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
HR Payroll and Benefits Clerk
INB
Springfield, IL
08.2022 - 06.2023
- Supported benefits orientation, new hire orientation and annual open enrollment in regard to questions, forms and enrollments.
- Maintained accurate employee records through diligent attention to detail and consistent data entry practices.
- Processed enrollments, terminations and employee changes for different benefit coverages in HR database and in different provider portals.
- Prepared, set-up and operated multiple job fairs
Senior Teller
INB
Springfield, IL
03.2020 - 08.2022
- Processed a high level of transactions with accuracy and efficiency
- Investigated account discrepancies
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Ordered and handled foreign currency and performed currency transaction reports.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, cash recyclers, contributing to branch compliance with internal controls and regulatory standards.
- Maintained, organized and stocked teller window areas.
- Coached and trained multiple new bank tellers.
- Performed general teller duties for drive-thru line.
- Recognized and prevented fraudulent activities and suspicious transactions.
Education
High School Diploma -
Meridian High School
Macon, IL05.2019
Skills
- HIPPA Compliance
- Data entry proficiency
- Cash handling
- Attention to detail
- Time Management
- Solution implementation
- Front desk operations
- Appointment scheduling
- Insurance verification
Timeline
Patient Access Specialist
Springfield Clinic
02.2024 - Current
In-Home Caregiver
Advantage
07.2023 - 02.2024
HR Payroll and Benefits Clerk
INB
08.2022 - 06.2023
Senior Teller
INB
03.2020 - 08.2022
High School Diploma -
Meridian High School