Summary
Overview
Work History
Education
Skills
References
Timeline
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Mikayla De Carli

Oregon City,OR

Summary

Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.

Overview

4
4
years of professional experience

Work History

Lead Scheduling Coordinator

Premier Services Group
01.2022 - 04.2023
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Overcame objections with a persuasive approach, deflecting concerns and highlighting benefits.
  • Balanced schedules, considering workloads and customer levels of each representative when setting appointments.
  • Scheduled door and window installations for Lowe's for all of Colorado, Cheyenne, and Rapid City.
  • Worked directly with installers and Lowe's sales personnel to create the best experience possible for the customers.
  • Trained new hires
  • Assisted managers and directors with additional projects


Accounting Assistant

State Street Homes
07.2021 - 10.2021
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Transferred data and documents to facilitate system migration and software updates.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and produced reports using QuickBooks.

Scheduling Coordinator

Premier Services Group
07.2020 - 07.2021
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Overcame objections with a persuasive approach, deflecting concerns and highlighting benefits.
  • Balanced schedules, considering workloads and customer levels of each representative when setting appointments.
  • Scheduled door and window installations for Lowe's in Washington from Chehalis to Bellingham, as well as the Peninsula.
  • Worked directly with installers and Lowe's sales personnel to create the best experience possible for the customers.
  • Trained new hires
  • Assisted managers and directors with additional projects

Sales Associate

Nordstrom
11.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Ran and operated a POS system
  • Money handling
  • Performed closing duties including; taking out all trash and recycling, faced all products on the floor, dusting, and wiping down all stations
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Created memorable customer experiences by offering personalized sales support.
  • Developed customer base by connecting with over 50 customers per day.
  • Delivered polished and professional sales presentations to individual clients and groups.
  • Satisfied customers through efficient payment processing and delivery

Administrative Assistant

Urban Forest Pro
01.2019 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts, and issuing payments.
  • Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping.
  • Stayed on top of tracking procedures, updating databases and Microsoft spreadsheets.
  • Communicating with city and county officials to meet permitting guidelines.
  • Identified trees on the property that we are removing for permitting photos and application

Education

Bachelor of Science - Horticulture

Oregon State University

Associate of Applied Science - Natural Resources- Forest Technology

Mt. Hood Community College
08.2018

Skills

  • Customer service
  • Written and Verbal communication
  • Multitasking
  • Time management
  • Microsoft Office
  • POS System
  • Self Starter
  • Schedule Organization
  • Teamwork and Collaboration
  • Problem-Solving
  • Strong Work Ethic
  • Schedule Management

References

Lauren Hatch, 503-928-1234, Lauren was my department manager while at Nordstrom Clackamas. During my time at Nordstrom Lauren and I became close friends and colleagues. Shea Zamora, Order Fulfillment Coordinator, Trimble, 503-583-7977, shea.short94@gmail.com, Shea was my supervisor at Premier Services Group for a year. When we worked together we were able to streamline scheduling in the market with the highest volume. Bradley Chaffee, National Sales Director, Premier Services Group, 971-808-8517, bradleyc.chaffee@gmail.com, Bradley and I worked together at Premier Services for a year. We worked together to recover a failing market and provide the best service in the most difficult area.

Timeline

Lead Scheduling Coordinator

Premier Services Group
01.2022 - 04.2023

Accounting Assistant

State Street Homes
07.2021 - 10.2021

Scheduling Coordinator

Premier Services Group
07.2020 - 07.2021

Sales Associate

Nordstrom
11.2019 - 04.2020

Administrative Assistant

Urban Forest Pro
01.2019 - 10.2019

Bachelor of Science - Horticulture

Oregon State University

Associate of Applied Science - Natural Resources- Forest Technology

Mt. Hood Community College
Mikayla De Carli