Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
4
4
years of professional experience
Work History
Lead Scheduling Coordinator
Premier Services Group
01.2022 - 04.2023
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Overcame objections with a persuasive approach, deflecting concerns and highlighting benefits.
Balanced schedules, considering workloads and customer levels of each representative when setting appointments.
Scheduled door and window installations for Lowe's for all of Colorado, Cheyenne, and Rapid City.
Worked directly with installers and Lowe's sales personnel to create the best experience possible for the customers.
Trained new hires
Assisted managers and directors with additional projects
Accounting Assistant
State Street Homes
07.2021 - 10.2021
Maintained clean and organized files by keeping accounts payable records up-to-date.
Maintained accurate and complete documentation to facilitate accounting and filing functions.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Used accounting software to prepare weekly and monthly financial reports.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Transferred data and documents to facilitate system migration and software updates.
Analyzed financial discrepancies and provided solutions for accurate financial records.
Verified items billed against items ordered and reconciled differences through follow-up with vendor.
Coordinated office supply ordering to avail materials for streamlined operations.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Matched purchase orders with invoices and recorded necessary information.
Input financial data and produced reports using QuickBooks.
Scheduling Coordinator
Premier Services Group
07.2020 - 07.2021
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Overcame objections with a persuasive approach, deflecting concerns and highlighting benefits.
Balanced schedules, considering workloads and customer levels of each representative when setting appointments.
Scheduled door and window installations for Lowe's in Washington from Chehalis to Bellingham, as well as the Peninsula.
Worked directly with installers and Lowe's sales personnel to create the best experience possible for the customers.
Trained new hires
Assisted managers and directors with additional projects
Sales Associate
Nordstrom
11.2019 - 04.2020
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Ran and operated a POS system
Money handling
Performed closing duties including; taking out all trash and recycling, faced all products on the floor, dusting, and wiping down all stations
Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
Created memorable customer experiences by offering personalized sales support.
Developed customer base by connecting with over 50 customers per day.
Delivered polished and professional sales presentations to individual clients and groups.
Satisfied customers through efficient payment processing and delivery
Administrative Assistant
Urban Forest Pro
01.2019 - 10.2019
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts, and issuing payments.
Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping.
Stayed on top of tracking procedures, updating databases and Microsoft spreadsheets.
Communicating with city and county officials to meet permitting guidelines.
Identified trees on the property that we are removing for permitting photos and application
Education
Bachelor of Science - Horticulture
Oregon State University
Associate of Applied Science - Natural Resources- Forest Technology
Mt. Hood Community College
08.2018
Skills
Customer service
Written and Verbal communication
Multitasking
Time management
Microsoft Office
POS System
Self Starter
Schedule Organization
Teamwork and Collaboration
Problem-Solving
Strong Work Ethic
Schedule Management
References
Lauren Hatch, 503-928-1234, Lauren was my department manager while at Nordstrom Clackamas. During my time at Nordstrom Lauren and I became close friends and colleagues. Shea Zamora, Order Fulfillment Coordinator, Trimble, 503-583-7977, shea.short94@gmail.com, Shea was my supervisor at Premier Services Group for a year. When we worked together we were able to streamline scheduling in the market with the highest volume. Bradley Chaffee, National Sales Director, Premier Services Group, 971-808-8517, bradleyc.chaffee@gmail.com, Bradley and I worked together at Premier Services for a year. We worked together to recover a failing market and provide the best service in the most difficult area.
Timeline
Lead Scheduling Coordinator
Premier Services Group
01.2022 - 04.2023
Accounting Assistant
State Street Homes
07.2021 - 10.2021
Scheduling Coordinator
Premier Services Group
07.2020 - 07.2021
Sales Associate
Nordstrom
11.2019 - 04.2020
Administrative Assistant
Urban Forest Pro
01.2019 - 10.2019
Bachelor of Science - Horticulture
Oregon State University
Associate of Applied Science - Natural Resources- Forest Technology