Mikayla DeLuca
North Port,FL
Summary
I am an extremely motivated and passionate worker with a flexible schedule. I am great working in teams as well as by myself. I have 2+ years of customer service experience and very clear communication skills between myself and my coworkers, as well as customers/passengers. I pay attention to detail and I preform my job activities to the absolute best of my abilities as I am very dedicated and loyal to my job and employers. I am willing to relocate or commute, and work varied shifts including evenings, weekends, and holidays without conflict or complaints.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ramp Agent
United Ground Express
02.2025 - Current
Ramp Agent
Piedmont Airlines
05.2023 - 02.2025
- Communicated closely with ground crew, flight crew, and gate agents when scheduled as crew chief to ensure all of my flights went out on time and as scheduled.
- Minimized turnaround times by quickly managing the unloading and loading of cargo and luggage.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Conducted marshaling activities, guiding pilots towards their designated parking positions on the correct gate.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Connected electrical power unit and hoses to aircraft.
- Stocked aircraft cabins with necessary equipment and supplies.
- Trained and educated new employees on safe practices and procedures.
- Worked flexible hours across night, weekend and holiday shifts.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Patient Transporter
Sarasota Memorial Hospital
11.2022 - 04.2023
- Reduced patient anxiety during transport by having open conversation and answering questions.
- Filled out patient transport logs to keep accurate documentation for hospital records.
- Helped train new Patient Transporters on proper techniques, protocols, and company policies.
- Upheld strict confidentiality standards.
- Transported patients using moveable beds, wheelchairs, and stretchers.
- Assisted with lifting and handling patients.
- Collaborated with CNAs, nurses, and physicians daily due to safety and scheduling reasons.
Babysitter
Self-employed
11.2021 - 10.2022
- Managed daily routines.
- Established strong relationships with families
- Worked closely with parents on specific needs
- Handled emergencies with quick thinking and stayed calm in high-stress situations.
- Worked with children with special needs, and learned the best ways to communicate with them based on what they needed
Burger King
Burger King
03.2021 - 10.2021
- Worked effectively in a fast-paced environment.
- Showed respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with coworkers and customers
- Worked well in a team setting
Education
High School Diploma -
North Port High School
North Port, FL05.2022
Skills
- Understanding of OSHA standards
- Knowledge of airport operations
- CPR certification holder
- Experienced in customer service and hospitality
- Staff training
- Passenger assistance
- Security awareness
- Customer service
- Flexible schedule
- Team leadership
Certification
- First Aid/CPR Certified
- OSHA certification (General industry safety and health)
Timeline
Ramp Agent
United Ground Express
02.2025 - Current
Ramp Agent
Piedmont Airlines
05.2023 - 02.2025
Patient Transporter
Sarasota Memorial Hospital
11.2022 - 04.2023
Babysitter
Self-employed
11.2021 - 10.2022
Burger King
Burger King
03.2021 - 10.2021
High School Diploma -
North Port High School
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