Mikayla Dillenburg
Austin,TX
Summary
Organized, and passionate candidate with proficiency in interacting effectively by telephone, chat, and email with guests of diverse ages, backgrounds and interests, specializing in insurance housing and corporate relocation. Projects service-mentality with a calm, warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 2 years of experience in customer success and reservations.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
The Bindel
01.2022 - Current
- Managed incoming requests and present clients and partners with personalized housing options through The Bindel's software.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to guests concerns.
- Managed high volume of inbound communication while maintaining excellent quality standards and adhering to established procedures.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sent invoices and updated invoice tracking information to maintain invoice records.
- Created, configured and maintained 3rd party listings such as AirBnb, VRBO, etc, and managed all reservations including check in/ check out instructions.
- Built relationships with specialists from variety of relocation management companies.
Reservations Manager
Corporate Rentals USA
02.2023 - 02.2024
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Responded to client's enquiries related to housing options and offered Hestia home recommendations in timely manner.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Negotiated contracts, specifically insurance contracts, with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Conducted regular in person and virtual audits to ensure the carefully curated collection of Hestia homes and their hosts all met the standard of quality, professionalism, and hospitality the brand stands by.
Private Nanny/ Teacher
Self-employed
08.2020 - 01.2022
- Developed strong relationships with parents, maintaining open communication about their child's progress and needs.
- Organized different types of activities and lessons to enhance physical and intellectual development alongside AISD curriculum.
- Created lessons to facilitate remote learning.
- Implemented daily routines for optimal child development and created a structured environment.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Kindergarten ESL Teacher
Brunson-Lee Elementary
07.2019 - 05.2020
- Differentiated instruction for full ESL class of 29 students in all subject areas
- Promoted an upbeat learning environment with team building activities and frequent positive reinforcement
- Created and taught all subject area lessons to accommodate specific needs and interests of all 29 students in the classroom, including specific personal interests and educational needs due to learning disorders.
Kindergarten ESL Teacher
Dos Rios Elementary
07.2017 - 05.2019
- Differentiated instruction for full ESL class of 31 students in all subject areas
- Promoted an upbeat learning environment with team building activities and frequent positive reinforcement
- Created and taught all subject area lessons to accommodate specific needs and interests of all 31 students in the classroom, including specific personal interests and educational needs due to learning disorders.
Education
B.S. - Interdisciplinary Studies, Early Childhood-6
Texas State University
San Marcos, TX05.2017
Skills
- Customer Service
- Customer Relationship Management (CRM)
- Strong problem-solving skills
- Customer Relationship Management
- Corporate housing, relocation, and insurance housing experience
- Escalation management
- Proactive and Results Driven
Timeline
Reservations Manager
Corporate Rentals USA
02.2023 - 02.2024
Customer Support Specialist
The Bindel
01.2022 - Current
Private Nanny/ Teacher
Self-employed
08.2020 - 01.2022
Kindergarten ESL Teacher
Brunson-Lee Elementary
07.2019 - 05.2020
Kindergarten ESL Teacher
Dos Rios Elementary
07.2017 - 05.2019
B.S. - Interdisciplinary Studies, Early Childhood-6
Texas State University