Mikayla Dulin-Canter
Weaver,Alabama
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
Work History
Process Associate
Honda Manufacturing of Alabama
Lincoln, AL
08.2024 - Current
- Operated assembly line equipment to ensure smooth production flow.
- Followed safety protocols to maintain a secure work environment.
- Inspected finished products for quality and compliance standards.
- Collaborated with team members to meet daily production goals.
- Maintained cleanliness and organization of work area consistently.
- Participated in regular team meetings and provided input on ways to improve existing processes.
Customer Service Representative
Sally Beauty Holdings Inc.
Oxford, AL
06.2020 - 08.2024
- Assisted customers with inquiries and product information, ensuring satisfaction and clarity.
- Processed customer orders and returns efficiently using company software systems.
- Collaborated with team members to resolve complex customer issues effectively.
- Maintained accurate records of customer interactions in the database system.
- Managed high call volumes while maintaining professionalism and patience.
- Escalated unresolved issues to supervisors for timely resolution and follow-up.
- Engaged in continuous learning about products and services to enhance customer support skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Editor/Ghostwriter
TEACH Services
Calhoun, Georgia
03.2022 - 05.2023
- Edited articles for clarity and consistency in style and tone.
- Collaborated with writers to improve content quality and coherence.
- Reviewed submissions for grammar, punctuation, and adherence to guidelines.
- Conducted research to verify facts and enhance article depth.
- Proofread final drafts before they were sent out for printing.
- Provided editing, fact-checking and proofreading for various articles.
- Worked closely with publishing team members to meet deadlines.
Education
Bachelor of Arts - Integrated Studies/Humanities
Jacksonville State Universtiy
Jacksonville, Alabama08-2025
Skills
- Machine operation
- Quality inspection
- Safety compliance
- Production planning
- Fact checking
- Team collaboration
- Content editing
- Time management
- Project coordination
- Attention to detail
- Effective communication
- Critical thinking
- Adaptability in workflows
- Data organization
- Efficiency optimization
- Paperwork processing
- Document validation
- Analytical thinking
- Teamwork and collaboration
- Professionalism
Accomplishments
- Employee of the month
- Graduated college with honors
Languages
English
Professional
Timeline
Process Associate
Honda Manufacturing of Alabama
08.2024 - Current
Editor/Ghostwriter
TEACH Services
03.2022 - 05.2023
Customer Service Representative
Sally Beauty Holdings Inc.
06.2020 - 08.2024
Bachelor of Arts - Integrated Studies/Humanities
Jacksonville State Universtiy
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