Mikayla Elias
Massillon,OH
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
8
8
years of professional experience
Work History
STNA
Amherst Meadows Skilled Nursing and Rehab
03.2023 - 12.2024
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Team Member
Dunkin Dounts
03.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Setup Operator
Sherwin-Williams
09.2021 - 02.2022
- Regularly inspected machinery for wear and tear, initiating repairs when needed to extend equipment lifespan.
- Increased overall equipment effectiveness by performing regular preventative maintenance tasks according to schedule.
- Collaborated with cross-functional teams to streamline setup procedures and increase overall productivity.
- Implemented lean manufacturing principles to optimize workflow and minimize waste in the production process.
- Participated in routine safety drills, reinforcing proper emergency response protocols among team members.
- Maintained detailed records of setup procedures, documenting any changes or modifications made during operation for future reference.
- Coordinated with maintenance teams to address equipment concerns and ensure minimal disruption to production schedules.
- Improved production efficiency by optimizing machine settings and conducting regular maintenance checks.
- Established strong rapport with colleagues, fostering a positive work environment that encouraged teamwork and collaboration.
- Reduced machine downtime through timely troubleshooting and problem-solving techniques.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
FOH Team Member
McAllister's Deli
10.2020 - 08.2021
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Store Associate
Save A Lot
09.2016 - 09.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Choices High School
Canton, OH05-2019
Skills
- HIPAA compliance
- Customer service
- Positive attitude
- Problem-solving
- Strong communication skills
- Stress tolerance
- Safety protocols adherence
- Salesmanship
- Phone etiquette
- Attention to detail focus
- Customer assistance
- Teamwork and collaboration
Timeline
STNA
Amherst Meadows Skilled Nursing and Rehab
03.2023 - 12.2024
Team Member
Dunkin Dounts
03.2022 - 02.2023
Setup Operator
Sherwin-Williams
09.2021 - 02.2022
FOH Team Member
McAllister's Deli
10.2020 - 08.2021
Store Associate
Save A Lot
09.2016 - 09.2017
High School Diploma -
Choices High School
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