Mikayla Ferguson
VA
Summary
Dynamic professional with a proven track record of leveraging exceptional interpersonal skills, effective time management, and adept problem-solving abilities to excel in challenging environments. Dedicated and passionate about organizational efficiency, aiming to secure a full-time position offering growth opportunities and contribute to the achievement of company objectives.
Overview
6
6
years of professional experience
Work History
DMV Clerk
Department Of Motor Vehicles
11.2023 - Current
- Enhanced office organization by maintaining accurate records of all transactions and filing necessary documents.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Expedited wait times for customers by quickly processing various forms and paperwork related to motor vehicles and licenses.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Consistently exceeded daily quotas for processed transactions, contributing to overall office efficiency and success.
- Conducted approximately 100 vision screenings per week to ensure applicants met the necessary visual acuity requirements for driving, while processing on average 75 new driver's license applications weekly.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
Customer Service Representative
Dominion Outsourcing
02.2023 - 10.2023
- Handled customer inquiries courteously and professionally regarding medicare and medicaid.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Front End Associate
TJX Companies, Marshalls
09.2018 - 08.2020
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with consistent accuracy.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Receptionist
Indevco, Specialty Coating & Laminating
03.2020 - 07.2020
- Maintained clean, organized workspace according to operational standards.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Documented novel coronavirus screening assessments.
- Coordinated pickups and deliveries.
- Sorted mail according to size, shape, and destination.
Education
Bachelor Of Science - Interdisciplinary Studies
Norfolk State University
Norfolk, VA05.2025
High School Diploma -
King William High School
King William, VA06.2019
Skills
- Critical Thinking
- Problem-Solving
- Dependable and Responsible
- Multitasking Abilities
- Organization and Time Management
- Teamwork and Collaboration
- HIPPA Compliance
- Call Center Operations
- Document Verification
- Data entry proficiency
- Policy Adherence
Timeline
DMV Clerk
Department Of Motor Vehicles
11.2023 - Current
Customer Service Representative
Dominion Outsourcing
02.2023 - 10.2023
Receptionist
Indevco, Specialty Coating & Laminating
03.2020 - 07.2020
Front End Associate
TJX Companies, Marshalls
09.2018 - 08.2020
Bachelor Of Science - Interdisciplinary Studies
Norfolk State University
High School Diploma -
King William High School