Mikayla Fitzgerald
Lincoln,CA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
In-N-Out Burger
12.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed efficient cash register operations.
Administrative Assistant
VillaSport Athletic Club And Spa
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service, Guest/Service Advocate
Target
10.2021 - 07.2022
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Supervisor
Papa Murphy's
04.2021 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Lifeguard/ Swim Instructor
City Of Roseville Parks And Recreation
10.2020 - 03.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
Education
Administration of Justice
Sierra College
Rocklin, CA06.2024
Roseville High School
Roseville, CA06.2022
Skills
- Public Relations
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Microsoft Windows
- Microsoft Excel
- Team Cooperation
- File and Records Management
- Microsoft Outlook
- Oral Communication
- Goal-Driven
- Microsoft Office
- Writing
Certification
- CPR Training - July 16, 2022 - July 16, 2024
- AED Training - July 16, 2022 - July 16, 2024
Hobbies
My main hobbies include reading, writing, organizing, and playing games. I also like to have game nights with my friends and significant other. I also love to travel.
Languages
American Sign Language
Limited Working
Timeline
Associate
In-N-Out Burger
12.2022 - Current
Administrative Assistant
VillaSport Athletic Club And Spa
05.2022 - Current
Customer Service, Guest/Service Advocate
Target
10.2021 - 07.2022
Supervisor
Papa Murphy's
04.2021 - 10.2021
Lifeguard/ Swim Instructor
City Of Roseville Parks And Recreation
10.2020 - 03.2021
Administration of Justice
Sierra College
Roseville High School