MiKayla Floyd
Newport News,United States
Summary
Results-driven leader with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects, prioritizing tasks and successfully managing multiple priorities with a positive attitude. Assistant has willingness to take on added responsibilities to meet team goals, excellent interpersonal skills and is experienced in using variety of software applications.
Overview
5
5
years of professional experience
Work History
Management Assistant
Enterprise Holdings Inc., Rent-A-Car
07.2022 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Drove sales and customer service while assisting guests with rental services.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and charted data and metrics for detailed status reports.
- Marketed rental services and benefits to local businesses.
- Diffused tense situations and conflicts by employing communication and active listening.
- Produced highly accurate internal and external letters and memoranda.
- Surpassed team goals by partnering with branch and assistant managers to implement best practices and protocols.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Resources Assistant
Ferrum College
02.2022 - 04.2022
- Organized and maintained detailed records on equipment use, materials logs and circulation activities
- Maintained compliance with test center policies, practices, and procedures
- Proctored tests for students with set accommodations and assisted with advising.
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Answered and redirected incoming phone calls for office
Residential Assistant
Ferrum College
01.2020 - 04.2022
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident
- Encouraged student participation in community and social university-sponsored programs
- Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations
- Guided students to integrate into both academic and social communities on campus
- Fostered productive and supportive environment for academic and social success
- Supervised and mentored students to promote safety and wellbeing
- Provided referral services and connected students with resources to facilitate access to support and meet individual needs
- Mediated conflict to provide safe and secure environment through policy enforcement
Admissions Ambassador
Ferrum College
09.2018 - 04.2022
- Gave informative tours of campus to prospective students and families, both in large groups and one-on-one
- Established professional relationships with prospective students through email, answering questions and providing information regarding campus life
- Participated in admissions events which brought large numbers of prospective students to campus
- Answered questions honestly and with tact regarding courses, student life and on-campus living
- Developed and implemented strategies to increase number of applicants
- Coordinated open house events for prospective students, providing detailed information about programs and answering questions
- Handled inquiries from prospective students to provide detailed information regarding admissions process
- Collaborated with admissions team to develop and implement strategies to improve admissions process
Admissions Assistant
Ferrum College
09.2018 - 04.2022
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Led tours of facility for potential clients and families to highlight features and benefits of enrolling.
- Performed filing, billing and routing messages to appropriate people for office of Admissions
- Answered phones, called prospects and handled initial email contacts for applicants to admissions program.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Science - Business Administration, Management Emphasis
Ferrum College
Ferrum, VA04.2022
Bachelor of Science - Business Administration And Management
Ferrum College
Ferrum, VA04.2022
Skills
- Business Operations
Responsible for any requests, questions, internal and external client information and reports to support daily Business Operations within
Proficient with knowledge of sales process
- Customer Accounts Management
Exemplified exceptional business practices to develop and maintain relationships and retention with both internal and external customers
- Presentations and Demonstrations
Created and led presentations comprised of field-gathered data regarding companies most active and dormant accounts
- Performance Goals
Assemble weekly performance and achievement goals for the team to gauge their progress and encourage growth throughout the month and fiscal year
Accomplishments
I was recognized as the top Management Trainee-Management Assistant in the Best of The Best Program with Enterprise Holdings at the Norfolk International Airport for Fiscal Year 2023.
Career Highlights
Career Highlights
- Exceptional Customer Satisfaction: Achieved a consistent ESQI rating of 80% and above through attentive service, personalized recommendations, and prompt issue resolution, contributing to positive customer feedback and retention.
- Conflict Resolution Skills: Successfully resolved customer concerns and disputes all while maintaining a calm and professional demeanor during high-pressure situations.
- Upselling and Revenue Growth: Demonstrated a proficiency for upselling additional services and upgrades, resulting in meeting and exceeding the key performance metrics for the Core Four group goal.
- Recipient of the Top Airport MT/MA award for Fiscal Year 2023
- Product Knowledge Expertise: Acquired comprehensive knowledge of the vehicle fleet, enabling accurate explanations of features and benefits to customers.
- Training and Peer Support: Assisted in training new customer service agents, sharing best practices and enhancing the team's overall performance through knowledge sharing.
- Effective Problem Solving and Adaptability: Navigated through challenging circumstances, such as vehicle shortages and unexpected changes in rental plans, by remaining adaptable and finding creative solutions to ensure customer satisfaction.
- Safety and Compliance Focus: Maintained a strong commitment to vehicle safety and cleanliness standards, contributing to a spotless record for vehicle inspections and regulatory compliance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Timeline
Management Assistant
Enterprise Holdings Inc., Rent-A-Car
07.2022 - Current
Resources Assistant
Ferrum College
02.2022 - 04.2022
Residential Assistant
Ferrum College
01.2020 - 04.2022
Admissions Ambassador
Ferrum College
09.2018 - 04.2022
Admissions Assistant
Ferrum College
09.2018 - 04.2022
Bachelor of Science - Business Administration, Management Emphasis
Ferrum College
Bachelor of Science - Business Administration And Management
Ferrum College
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