Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Fraley

Charlotte,MI

Summary

Dynamic professional with a proven track record at First National Bank of America, enhancing customer satisfaction and streamlining appraisal processes. Skilled in expert problem-solving and fostering teamwork, having significantly contributed to business growth and productivity improvements. My adaptability and analytical thinking have driven successful project completions and quality enhancements.

Overview

7
7
years of professional experience

Work History

Appraisal Specialist

First National Bank of America
11.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Collaborated with team members to identify areas for improvement within the appraisal process, leading to streamlined workflows and increased productivity.
  • Contributed to the growth of the company''s client base by providing exceptional customer service that led to positive word-of-mouth referrals.
  • Optimized client satisfaction by promptly addressing inquiries and resolving concerns related to appraisals.
  • Provided ongoing training to new hires on company policies, procedures, software applications used in conducting appraisals effectively ensuring a seamless transition into the role of Appraisal Coordinator.
  • Balanced competing demands from clients, appraisers, and internal stakeholders while maintaining exceptional organizational skills leading to successful completion of all assigned tasks.
  • Managed vendor relationships to ensure high-quality services were provided consistently while adhering to budget constraints.
  • Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures.

Team Trainer

Arbys Restaurant
08.2019 - 11.2023
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
  • Maintained current knowledge of all team position requirements.
  • Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
  • Demonstrated new products, procedures and techniques to employees.
  • Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
  • Reduced employee turnover rate by providing consistent support and feedback to team members.
  • Maintained thorough documentation of each employee''s progress throughout their training journey, allowing for easy reference during evaluations or promotion considerations.
  • Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
  • Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.

Crew Member

Arbys Restaurant
02.2017 - 08.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.

Education

Bachelor of Arts - Business Management

Olivet College
Olivet, MI
05.2023

Skills

    • Customer Relations
    • Expert Problem Solving
    • Documentation Management
    • Quality Assurance
      • Quality Assessment
      • Management collaboration
      • Teamwork and Collaboration
      • Self Motivation

Timeline

Appraisal Specialist

First National Bank of America
11.2023 - Current

Team Trainer

Arbys Restaurant
08.2019 - 11.2023

Crew Member

Arbys Restaurant
02.2017 - 08.2019

Bachelor of Arts - Business Management

Olivet College

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Mikayla Fraley