Mikayla Fugal
Summary
Dynamic professional with over 20 years of experience in driving company success and delivering exceptional client service. Recognized for a positive attitude and entrepreneurial spirit, fostering team collaboration through high morale, inclusivity, and organized execution. Committed to maintaining professionalism while enhancing brand reputation, with a strong focus on achieving excellence in all endeavors. Passionate about continuous growth and motivated by performance-based achievements.
Overview
13
13
years of professional experience
Work History
Store Manager
Journeys
11.2024 - 09.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to improve sales, customer service standards, and operational efficiency.
- Implemented promotional strategies that increased foot traffic and boosted sales performance.
- Resolved customer complaints effectively, fostering positive relationships and enhancing customer loyalty.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Analyzed sales data to identify trends, optimizing inventory management and product placement.
- Developed staff schedules to align with peak business hours, enhancing team productivity.
Manager of Daily Operations
Eagle Mountain Storage
01.2018 - 02.2019
- Collaborated with senior management to develop strategic plans focused on improving operational efficiency and achieving business objectives.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Composed and established company policy, procedures, practices, and Team Compendium.
- Accounting through QuickBooks software, purchasing and tracking inventory.
- Created hiring campaigns, completed interviews and scheduled work shifts. Training and continued coaching of new hires.
- Property maintenance to the extent of sweeping units, trash and hazardous material removal, and the control of security perimeter.
- Acting personal assistant, for owner, responsible for filing and contacting municipalities and vendors for two other mutually owned companies.
- Extending contract knowledge to customers to orchestrate legally binding move-ins and finalize move-out inspections.
- Gathering signatures for building inspections to obtain business licenses for two properties.
- Events coordinator for promotional events. Creating and maintaining social media platforms to extend marketing campaigns.
- Collaborated with management to identify opportunities for cost reduction and operational enhancements.
Receptionist
Close To My Heart
10.2016 - 01.2018
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Enable interdepartmental communication.
- Follow code of conduct and protocols to ensure professionalism, security of intellectual property, and the privacy of employees.
- Coordinated appointment scheduling and maintained accurate calendars for multiple staff members.
- Maintain up to date company and consultant information.
- Project management of monthly side tasks.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Strengthened vendor relationships through regular communication and timely coordination of services.
Assistant Manager
Stride Rite
04.2012 - 04.2014
- Supports the Store Manager in all aspects of overall operational excellence.
- Coaches and develops a cohesive team of highly motivated Sales Associates, create amazing experiences for consumers, drives store revenue and profitability, and sets operational standards.
- Create a stable environment that allows the Store Manager to introduce innovative and progressive business ideas and assist other stores.
- Accountable for executing store opening and closing procedures and providing direction to Sales Associates.
- Conducted regular performance reviews, fostering professional growth among team members.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor of Business Management - Human Resources
STEVEN-HENAGERS COLLEGE
05-2027
Skills
- Project Management
- Interpersonal communication
- Building loyalty and morale
- Strategic thinking
- Coaching and teamwork
- Multitasking and organization
- Customer relations
- Point of sale and billing
- Time management
Timeline
Store Manager
Journeys
11.2024 - 09.2025
Manager of Daily Operations
Eagle Mountain Storage
01.2018 - 02.2019
Receptionist
Close To My Heart
10.2016 - 01.2018
Assistant Manager
Stride Rite
04.2012 - 04.2014
Bachelor of Business Management - Human Resources
STEVEN-HENAGERS COLLEGE