Mikayla Gayden
Detroit,Michigan
Summary
A dependable, well-organized applicant with four years of good customer service experience who excels at handling several responsibilities. A meticulous team player with excellent organizing abilities who is capable of accurately and successfully managing several projects at once.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Gordon Food Service
04.2021 - Current
- Welcomed consumers and assisted with inquiries about, choices for, and purchases of products.
- Kept store departments spotless and well-organized, giving customers a better overall shopping experience.
- Aided customers in finding products, completing transactions, and enrolling in reward schemes.
- Price checks, item scans, discount applications, and printed receipts were all done in order to bill shoppers.
- Carefully handled exchanges and refunds, addressing customer inquiries and following corporate guidelines.
- Processed sales, returns, online orders, and gift card activations using a point of sale system.
- Resolved complaints from customers and provided answers to inquiries regarding store policies.
- To increase revenue and customer happiness, provide every consumer with exceptional, personalized service.
- Reduced consumer wait times bat checkout by employing point-of-sale technology to process transactions rapidly.
- Handled cash, counted change, and stored coupons to maintain a balanced and orderly cash register.
- Developed enduring connections with recurring customers, resulting in higher levels of loyalty and repeat business.
- Taught and oversaw new hires on how to implement best practices and sell techniques.
- Paid attention to what customers wanted and needed in order to find and suggest the best products.
- Volunteered to work extra hours during the peak season and on holidays to help with staffing shortages.
- Products from the baking section, packaged, weighed, and boxed.
- Putting customer service ahead of other regular activities in the store.
Club President
Wayne State University
08.2023 - 04.2024
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Connected existing members with local filmmakers and Wayne State University's alumni who were offering jobs and doing public events.
- Educated new members and officers on policies and procedures relevant to different roles.
- Formulated and enforced club rules, regulations and policies.
- Led team meetings in which we'd discuss upcoming events or ideas to draw in more students to participate in the club.
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Fostered teamwork within executive board which lead to better coordination during event planning.
- Monitored club activities and identified areas for improvement.
Peer Mentor
Wayne State University
08.2022 - 04.2024
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
- Connected mentees with internal and external resources such as tutoring services, workshops, wellness apps, and more when needed to improve performance levels.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Offered open discussions to express concerns about educational and social experiences.
- Helped mentees develop a sense of belonging, generally-speaking.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Led group sessions for mentees focused on various topics such as time management, study skills, and stress reduction techniques.
- Developed mentees' life skills such as time management and communication.
Set Production Assistant
Film Toy Studios
02.2024 - 03.2024
- Assisted costume designers, directors, cameramen and other crew members in meeting production guidelines.
- Accurately and quickly relayed messages to crew members on location.
- Handled sensitive materials such as confidential scripts responsibly while maintaining the utmost discretion among cast and crew members.
- Helped set up and clean sets and production areas.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Ran errands for actors and film executives.
- Entered camera and audio data onto a chart for simple review during post-production.
- Filled in specific roles like sound or lighting if needed.
Team Member
Zoup!
07.2020 - 04.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified all merchandise was properly priced and labeled.
- Developed strong cooperative relationships with coworkers and managers.
Education
Bachelor of Arts - Film
Wayne State University
Detroit, MI05.2025
High School Diploma -
Bradford Academy High School
Southfield, MI06.2021
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Honest and Dependable
- Goal-Driven
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Relationship Building
- Organization
- Friendly and Helpful
- Attention to Detail
References
- Richard D. Stone, (248) 827-8584
- Miles N. Reuben, (313) 354-4952
- Stephanie Hawkes (313) 577-2408
Timeline
Set Production Assistant
Film Toy Studios
02.2024 - 03.2024
Club President
Wayne State University
08.2023 - 04.2024
Peer Mentor
Wayne State University
08.2022 - 04.2024
Retail Sales Associate
Gordon Food Service
04.2021 - Current
Team Member
Zoup!
07.2020 - 04.2021
Bachelor of Arts - Film
Wayne State University
High School Diploma -
Bradford Academy High School