Mikayla Gilliam
Richmond,KY
Summary
Experienced in a wide range of positions. For the last 6 years my main focus and priority was being a stay at home mom for my daughters while working when I could. Over the years I have found that I thoroughly enjoy helping others, even in the smallest sense of the word. Now that my daughters are in school I am looking for a position where I can make a positive impact. While my experience is mainly in caregiving, cleaning, and customer service, my dedication and eagerness to learn would allow me to succeed in any position.
Overview
4
4
years of professional experience
Work History
Temporary Air BNB Cleaner
Spruce Cleaning
01.2023 - 06.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced home cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed laundry duties
- Animal care as needed
Elderly Caregiver
Gateway Agency for Aging
07.2022 - 04.2023
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided transportation for appointments
Case Manager
Harris Federal Law Firm
09.2021 - 02.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted team leads with cases
- Reviewed applications to ensure accuracy
Insurance Claim Supervisor
Copart
08.2019 - 01.2020
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Supervised team of employees to ensure all claims were accurate and handled in a timely manner
- Held interviews for new employees
- Trained new employees
- Reviewed claims documents for accuracy
Education
Master of Science - Occupational Therapy
Eastern Kentucky University
Richmond, KY05-2030
Skills
- Cleaning and sanitizing
- Housekeeping
- Customer Service
- Reliability and punctuality
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Time Management
- Relationship Building
- Emotional Support
- Strong Organization
Timeline
Temporary Air BNB Cleaner
Spruce Cleaning
01.2023 - 06.2023
Elderly Caregiver
Gateway Agency for Aging
07.2022 - 04.2023
Case Manager
Harris Federal Law Firm
09.2021 - 02.2022
Insurance Claim Supervisor
Copart
08.2019 - 01.2020
Master of Science - Occupational Therapy
Eastern Kentucky University
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