Mikayla Gonzalez
Aurora,CO
Summary
Technically strong operations professional with hands‑on experience in high‑pressure control room environments and a specialty in HMI systems. Skilled at monitoring equipment, coaching operators, and maintaining safe, stable system performance under demanding conditions. Known for quick learning, strong troubleshooting instincts, and the ability to keep complex workflows running smoothly. Brings a Cybersecurity degree, proven technical aptitude, and the ability to obtain and maintain a TS/SCI with CI Poly clearance.
Overview
11
11
years of professional experience
Work History
Full Time Preload Supervisor
UPS
San Antonio, Texas
08.2024 - 01.2026
- Led and developed 6 part-time supervisors, enhancing operational oversight across 3 building areas including control room.
- Managed daily workflow, staffing, and performance for 77 hourly employees, ensuring accurate sortation and timely dispatch.
- Coordinated cross-area operations to maintain package flow and resolve bottlenecks while upholding UPS safety and quality standards.
Part Time Preload Supervisor
UPS
San Antonio, Texas
06.2022 - 08.2024
- Supervised and coached 15 hourly employees, enhancing package handling accuracy and ensuring consistent workflow.
- Oversaw loading and organization of 30 delivery trucks each shift, upholding efficiency and safety standards.
- Coordinated staffing and training to streamline daily operations in belt and load areas.
Preload Package Handler
UPS
San Antonio, Texas
08.2021 - 06.2022
- Loaded delivery trucks per shift with consistent speed and accuracy, ensuring timely departures.
- Scanned and processed every package with zero misloads, upholding UPS quality standards.
- Followed safety procedures while lifting, sorting, and staging packages to maintain operational efficiency in load areas.
Guest Service Professional
Private Golf & Country Club, Chilis, IHOP
San Antonio, Texas
11.2014 - 06.2021
- Provided friendly, attentive service in fast‑paced restaurant environment, contributing to positive dining experiences.
- Managed multiple tables while accurately taking orders, processing payments, and ensuring clean, organized work area.
- Coordinated with kitchen and bar staff for timely, accurate food delivery and swift resolution of guest needs.
Education
BBA - Cyber Security
The University of Texas at San Antonio
San Antonio, TX12-2025
Skills
- Workflow & Operations Management
- Safety & Quality Compliance
- Team Leadership
- Training & Staff Development
- Problem‑Solving & Process Improvement
- Technical aptitude: JavaScript, Python, Microsoft
Timeline
Full Time Preload Supervisor
UPS
08.2024 - 01.2026
Part Time Preload Supervisor
UPS
06.2022 - 08.2024
Preload Package Handler
UPS
08.2021 - 06.2022
Guest Service Professional
Private Golf & Country Club, Chilis, IHOP
11.2014 - 06.2021
BBA - Cyber Security
The University of Texas at San Antonio