MIKAYLA GRAY
Virtual Admin Assistant/Customer Care Rep/Dispatcher/Warehouse Clerk
Atlanta,Georgia
Summary
Administrative professional with proven expertise in managing executive schedules, coordinating complex travel arrangements, and maintaining organizational systems. Known for strong focus on team collaboration and delivering results, with ability to adapt to changing needs. Reliable and resourceful, ensuring efficient office operations and high-level support to executives.
Professional administrative professional equipped to excel in high-pressure environments. Adept in managing schedules, coordinating meetings, and handling communications with focus on efficiency and confidentiality. Strong team collaborator, adaptable to changing needs, and driven by achieving tangible results. Skilled in Microsoft Office, project management, and problem-solving with proactive approach to support organizational goals.
Overview
10
10
years of professional experience
2009
2009
years of post-secondary education
Work History
Administrative Executive Assistant
Krispy Kreme Donuts
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Created detailed agendas for executive meetings, allowing participants to prepare in advance for productive discussions.
- Organized travel arrangements for executives, anticipating needs and ensuring seamless itineraries.
- Developed presentation materials for executive meetings, enabling clear communication of key points and data.
- Provided cross-functional support during peak periods or staff absences, demonstrating adaptability and commitment to teamwork.
- Managed complex calendars for multiple executives, ensuring timely attendance to meetings and events.
Office Manager/Dispatcher
Twenty 4 Seven Clean LLC
02.2021 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Dispatcher/Transportation Specialist
Hillsborough Area Regional Transit
10.2017 - 01.2021
- Receive and log calls for assistance or service from customers, drivers, or the general public
- Dispatch and coordinate the movements of vehicles and personnel to optimize efficiency and response times
- Communicate with drivers or field personnel via radio, phone, or computer to provide information and updates on routes, schedules, or emergencies
- Monitor the location and status of field units to ensure safety and timely service
- Provide clear and concise instructions to drivers and field personnel during routine operations or emergency situations
- Maintain detailed records of calls, dispatches, and messages for reporting and coordination purposes
- Utilize computer systems and software to track and manage logistics, schedules, and customer information
- Resolve problems or concerns by coordinating with drivers, customers, and other involved parties
- Ensure compliance with company policies, as well as local, state, and federal regulations regarding transportation and communication
- Assess and prioritize incoming calls based on urgency and available resources
- Provide customer support by answering inquiries, providing updates, and addressing service issues
- Collaborate with other dispatchers, supervisors, and team members to manage workloads and improve service delivery
- Optimized fleet efficiency through effective dispatching, routing, and real-time vehicle tracking.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Dispatcher/Transportation Specialist
School District of Manatee County
02.2016 - 09.2018
- Receive and log calls for assistance or service from customers, drivers, or the general public
- Dispatch and coordinate the movements of vehicles and personnel to optimize efficiency and response times
- Communicate with drivers via radio, phone, or computer to provide information and updates on routes, schedules, or emergencies
- Monitor the location and status of field units to ensure safety and timely service
- Provide clear and concise instructions to drivers and field personnel during routine operations or emergency situations
- Maintain detailed records of calls, dispatches, and messages for reporting and coordination purposes
- Utilize computer systems and software to track and manage logistics, schedules, and customer information
- Resolve problems or concerns by coordinating with drivers, customers, and other involved parties
- Ensure compliance with company policies, as well as local, state, and federal regulations regarding transportation and communication
- Assess and prioritize incoming calls based on urgency and available resources
- Provide customer support by answering inquiries, providing updates, and addressing service issues
- Collaborate with other dispatchers, supervisors, and team members to manage workloads and improve service delivery
Dispatcher/Transportation Specialist
Hamilton County Schools
08.2014 - 02.2016
- Coordinated the dispatch, routing, and monitoring of fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
HS Diploma -
Godby High School
Tallahassee, FLSkills
Office administration
Maintaining schedules
File management
Document preparation
Meeting planning
Calendar management
Proofreading
Travel arrangements
Prioritization
Confidentiality
Expense reporting
Information confidentiality
Schedule & calendar planning
Customer service
Office management
File organization
Accounting
Invoice processing
Mail handling
Staff management
Excel spreadsheets
Phone etiquette
Customer Service-oriented
Strategic planning
Technical support
Social media management
Project management
Administrative support
Bookkeeping
Professional and mature
Project planning
Risk management
Scheduling
Payroll
Filing and data archiving
Interpersonal communication
Schedule management
Financial services
Executive support
Business administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Administrative Executive Assistant
Krispy Kreme Donuts
05.2024 - Current
Office Manager/Dispatcher
Twenty 4 Seven Clean LLC
02.2021 - 12.2023
Dispatcher/Transportation Specialist
Hillsborough Area Regional Transit
10.2017 - 01.2021
Dispatcher/Transportation Specialist
School District of Manatee County
02.2016 - 09.2018
Dispatcher/Transportation Specialist
Hamilton County Schools
08.2014 - 02.2016
HS Diploma -
Godby High School