Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Green

San Antonio,TX

Summary

Adaptable professional with experience in front desk coordination, sales, and financial operations across healthcare, hospitality, and retail. Skilled in customer service, payment processing, record management, and administrative support. Proficient in EHR, Epic, Microsoft Office Suite, and insurance verification, with a strong ability to multitask while ensuring accuracy and positive client experiences.

Overview

5
5
years of professional experience

Work History

Optometric Tech & Sales Representative

America's Best Contacts & Eyeglasses
Yonkers, NY
10.2023 - 08.2024
  • Delivered personalized service and anticipated guest needs, increasing customer loyalty and repeat business.
  • Strengthened team communication by sharing guest requirements and special requests during daily briefings.
  • Maintained consistent service during peak periods and staffing shortages through flexible shift coverage.
  • Ensured financial accuracy with precise cash handling, credit card processing, and invoice management.
  • Greeted patients, managed front desk operations, and coordinated appointment scheduling.
  • Maintained accurate patient records and assisted with basic pre-testing procedures.

Front Desk Medical Coordinator

Rothman Orthopedics
Tarrytown, NY
01.2022 - 10.2023
  • Coordinated medical services and streamlined communication among healthcare professionals to enhance patient care.
  • Maintained accurate medical records in EHR and Epic systems while ensuring HIPAA compliance.
  • Processed billing, payments, and referrals to facilitate timely access to specialized care.
  • Built positive patient-provider relationships through professional communication and empathetic service.
  • Applied quality control measures to assess clinic performance and implement proactive improvements.

Assistant Finance Clerk

DoubleTree Hotel
Tarrytown, NY
01.2020 - 01.2022
  • Managed accounts payable and receivable, ensuring accurate and timely transaction recording.
  • Provided professional customer service to resolve billing inquiries and account disputes.
  • Maintained organized financial records through efficient filing systems and accurate data entry.
  • Managed vendor relationships, negotiating payment terms to align with company goals.
  • Prepared spreadsheets and assisted with month-end reporting.

Education

Bachelor of Science - Biology

University of Connecticut
Storrs, CT
08.2022

Skills

  • Front Desk & Administrative Operations
  • Customer Service & Relationship Management
  • Billing, Payment Processing & Financial Accuracy
  • EHR & Epic System Proficiency
  • Insurance Verification & Patient Intake
  • Multitasking & Process Improvement

Timeline

Optometric Tech & Sales Representative

America's Best Contacts & Eyeglasses
10.2023 - 08.2024

Front Desk Medical Coordinator

Rothman Orthopedics
01.2022 - 10.2023

Assistant Finance Clerk

DoubleTree Hotel
01.2020 - 01.2022

Bachelor of Science - Biology

University of Connecticut

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