Hi, I’m
MiKayla Hedlund
Omaha,NE
Work Preference
Summary
Dynamic Maternal Support Specialist with a proven track record at marketing and scaling business at Birthmark Omaha, excelling in patient care coordination, Birth, postpartum and lactation support. Adept at fostering emotional support and education, I effectively guided families through their journeys into parenthood from fertility and preconception to postpartum recovery, enhancing their overall well-being. Committed to maintaining patient confidentiality while delivering exceptional care and support.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced remote forward environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives to surpass KPI expectations.
Overview
9
years of professional experience
1
Certification
Work History
Birthmark Omaha
Director of Maternal Support; Doula
06.2017 - Current
Job overview
- Educated patients on breastfeeding and provided lactation support with an 80% of clients still exclusively breastfeeding after 6 months postpartum
- Assisted with postpartum care and provided guidance on postpartum recovery.
- Facilitated patient referrals to specialists for advanced pre- or post-natal care.
- Taught childbirth preparation classes to over 50 expectant parents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained patient records and documentation.
- Counseled patients and families on reproductive health and contraception.
- Advised patients on lifestyle modifications and preventative measures for the health of mother and baby.
- Monitored the health of mothers and babies post-delivery, providing guidance and support.
- Leveraged professional networks and industry knowledge to strengthen client relationships maintaining exclusivity referrals from the busiest midwifery practice locally
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Buildertrend
Business Development Representative
09.2024 - 04.2025
Job overview
- Brought in new accounts through successful networking strategies and promotional approaches.
- Networked among local business and community organizations to develop leads and generate business; averaging 5-10 new quality leads weekly.
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques averaging 200 calls weekly.
- Used SalesForce to handle current portfolio and prospective leads.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Little Sunshine's Playhouse
Newborn Child Care Specialist
12.2023 - 10.2024
Job overview
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Liaised with parents and guardians to discuss child progress.
- Monitored children's activities to verify safety and wellbeing.
- Encouraged children's emotional and social development.
- Documented children's growth and development.
- Responded to inquiries from parents and guardians.
- Implemented daily routines and activities to stimulate and engage children.
- Logged information regarding naps, feedings, and any medications administered without errors
- Developed lessons and activities to promote children's physical and emotional development.
- Read stories, sang songs and facilitated creative play.
- Created and implemented activities to promote language development to combat language delay's in the classroom.
Host Healthcare
Credentialing & Recruitment Support Specialist
12.2021 - 10.2023
Job overview
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Operated and maintained applicant tracking and candidate management systems; SalesForce
- Studied job descriptions and qualifications to determine applicant requirements and match eligible candidates to submit to open positions to increase placement and contract completion success rates by double the previous year.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume. Submitted qualified candidates that were offered interviews 90+% of the time
- Coordinated schedules to arrange management interviews with applicants.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and monitored employee recognition program; on the Daisy Award Committee
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration which led to an increase in acceptance and contracts closing.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Skills
- Comfort measures
- Emotional support
- Patient care coordination
- Active listening
- Lactation support
- Reproductive health
- Professional demeanor
- Patient confidentiality
- Patient records management
- Adaptability
- Labor coaching
- Patient education
Certification
- Licensed CNA state of Nebraska - Current
- Licensed Radiographer state of Nebraska - Eligible
- Doula: June 2017
- Lactation Support Counseling: April 2019
- Certified Placenta Encapsulation Specialist: February 2020
- Epic Super User: 2019
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Software
Salesforce CRM
Epic EMR
Google Suite
Microsoft Teams /Office
Zoom
Timeline
Business Development Representative
Buildertrend
09.2024 - 04.2025
Newborn Child Care Specialist
Little Sunshine's Playhouse
12.2023 - 10.2024
Credentialing & Recruitment Support Specialist
Host Healthcare
12.2021 - 10.2023
Director of Maternal Support; Doula
Birthmark Omaha
06.2017 - Current