Mikayla Heisler
Nashville,TN
Summary
Customer-oriented Brand Associate dedicated to boosting customer satisfaction and generating higher brand revenues. Accommodating and personable individual with multiple years of experience communicating information to customers about brand value, quality and style. Proficient in POS system operations paired with exceptional knowledge of current sales promotions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Brand Associate
Eadem
07.2023 - Current
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Training multiple employees at different locations
Freelancer
Makeup By Mickey
09.2022 - Current
- Collaborated with clients to define project requirements and deliverables.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Optimized websites and mobile applications to achieve maximum performance.
- Designed and implemented new features and enhancements to improve existing applications.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Analyzed user feedback to gather input and identify areas required for improvement.
Front Desk Receptionist
Make Up Designory
09.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Front Desk Receptionist
BoxUnion
05.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
Factory Worker
Colorado Envelope
10.2021 - 10.2022
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Loaded and unloaded parts on production line to establish smooth operations.
- Weighed and measured items to prevent waste and meet quality standards.
- Coached fellow workers to operate machines properly and comply with safety procedures.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
Shift Leader
Planet Fitness
10.2020 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated customer needs and feedback to drive product and service improvements.
Receptionist
Massage Envy
07.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Concession Stand Worker
Colorado National Speedway
05.2019 - 10.2019
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Communicated stand offerings and answered guest questions regarding orders.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
Tanning Associate
Razzor Sharp
05.2011 - 06.2014
- Educated clients on health and safety of tanning facilities and procedures.
- Updated computer system with client schedules, inventories and spa information.
- Sold tanning lotion to clients
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Clean tanning beds
- Keeping the store clean
Education
Makeup Certificate - Film And Tv Make Up
Make-up Designory
Burbank, CA06.2023
High School Diploma -
Centaurus High School
Lafayette, CO05.2021
Skills
- Customer Interaction
- Customer Preferences
- Consultative Sales Approach
- Revenue Generation
- Store Displays
- POS Transactions
- Public Relations
- Maintaining Clean Work Areas
- Marketing and Advertising
- Communications Strategies
- Goals and Performance
- Communication Skills
- Customer Service
Certification
- Makeup Artist, Makeup By Mickey - 2020-Now
Languages
ASL
Professional Working
Timeline
Front Desk Receptionist
Make Up Designory
09.2023 - 11.2023
Brand Associate
Eadem
07.2023 - Current
Front Desk Receptionist
BoxUnion
05.2023 - 11.2023
Freelancer
Makeup By Mickey
09.2022 - Current
Factory Worker
Colorado Envelope
10.2021 - 10.2022
Shift Leader
Planet Fitness
10.2020 - 11.2021
Receptionist
Massage Envy
07.2020 - 02.2021
Concession Stand Worker
Colorado National Speedway
05.2019 - 10.2019
Tanning Associate
Razzor Sharp
05.2011 - 06.2014
Makeup Certificate - Film And Tv Make Up
Make-up Designory
High School Diploma -
Centaurus High School
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