MIKAYLA HILLMAN
Oklahoma City,OK
Summary
A hardworking employee who is enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Uber Eats
01.2020 - Current
- Authorized to work in the US for any employer, Currently deliver groceries and restaurant orders for the metro area.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Verified orders prior to completing deliveries to avoid customer complaints.
Warehouse Associate I
Amazon Fulfillment Associates
09.2019 - 01.2020
- I registered inventory and stocked them on robotic shelves to prepare for customers to purchase,
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Worked safely around moving machinery.
Server/Caterer
Alfredos Mexican Cafe
02.2016 - 01.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff, and routinely inquiring about customer satisfaction.
- Delivered catered food and supplies to the facility for on-time set-up.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleaned and organized kitchen stations to promote team efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Cricket Wireless
02.2015 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returns, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server
Logans Roadhouse
10.2014 - 02.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Applebee's Grill + Bar
05.2014 - 10.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Certified Nursing Assistant
Heritage Park Nursing Home
10.2013 - 04.2014
- I worked as a CNA taking care of psychiatric residents.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Server
Logan's Roadhouse
07.2013 - 10.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Inbound Call Center Representative
Convergys Call Center
11.2012 - 02.2013
- Handled inbound calls for AT&T employees and retirees
- Answered phone with friendly greetings to create a positive inbound calling experience for customers.
- Handled a high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Demonstrated strong problem-solving skills by resolving customer issues during the first call.
- Built positive relationships with customers by providing exceptional customer service.
- Followed standard operating procedures when handling customer problems and complaints.
- Applied discounts and answered any questions they had about their accounts while operating various systems.
Server/Caterer
Alfredo's Mexican Cafe
06.2012 - 11.2012
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff, and routinely inquiring about customer satisfaction.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Cleaned and organized kitchen stations to promote team efficiency.
- Set up and disassembled food service stations, equipment, and furniture per contract specifications.
Carhop/Crew Leader
Sonic Drive
09.2010 - 05.2012
- Assisted customers in choosing menu items by providing food complementing information.
- Answered guest questions and promoted special products.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Education
High School Diploma -
Del City High School
Del City, OK05.2012
Skills
- Product Distribution
- Food Delivery
- Delivering Food
- GPS and Route Planning
- Delivery Confirmations
- Smartphone with Unlimited Data
- Warehousing Functions
- Reading Comprehension
Timeline
Delivery Driver
Uber Eats
01.2020 - Current
Warehouse Associate I
Amazon Fulfillment Associates
09.2019 - 01.2020
Server/Caterer
Alfredos Mexican Cafe
02.2016 - 01.2019
Sales Associate
Cricket Wireless
02.2015 - 05.2015
Server
Logans Roadhouse
10.2014 - 02.2015
Server
Applebee's Grill + Bar
05.2014 - 10.2014
Certified Nursing Assistant
Heritage Park Nursing Home
10.2013 - 04.2014
Server
Logan's Roadhouse
07.2013 - 10.2013
Inbound Call Center Representative
Convergys Call Center
11.2012 - 02.2013
Server/Caterer
Alfredo's Mexican Cafe
06.2012 - 11.2012
Carhop/Crew Leader
Sonic Drive
09.2010 - 05.2012
High School Diploma -
Del City High School