Mikayla Hinson
Grayson,GA
Summary
Extremely customer focused individual who is committed to exceeding customer expectations; by providing friendly, professional, and courteous service. Seeking a fast-paced, and energetic environment that prioritizes customer needs and concerns.
Overview
6
6
years of professional experience
Work History
Order Picker
Amazon
11.2025 - Current
- Operated handheld scanners to accurately pick customer orders.
- Maintained clean and organized work areas to comply with safety standards.
- Collaborated with team members to streamline picking processes for efficiency.
- Conducted regular inventory checks to ensure product availability and accuracy.
- Implemented best practices for reducing errors in order fulfillment processes.
Student Loan Representative
Maximus/Aidvantage
06.2024 - 12.2024
- Assisted borrowers in navigating student loan options and repayment plans.
- Analyzed borrower accounts to ensure accuracy and compliance with federal regulations.
- Provided timely resolution of inquiries regarding loan statuses and payment processes.
- Educated clients on financial literacy topics related to student loans and repayment strategies.
- Collaborated with team members to streamline communication and enhance customer service efficiency.
- Monitored changes in federal student loan policies to inform borrowers of relevant updates.
- Maintained up-to-date knowledge on federal regulations governing student loans, ensuring compliance in all interactions with borrowers.
- Provided expert guidance on consolidation options for eligible borrowers seeking simplified repayment structures or lower monthly payments.
- Ensured proper documentation was obtained and recorded in borrower files, maintaining strict adherence to data privacy regulations.
Patient Access Representative
UF Health Shands Hospital
10.2023 - 02.2024
- Managed incoming calls and inquiries, providing clear information to patients and families.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Answered incoming calls and directed patients to the correct department.
Fraud Specialist
Citi
07.2022 - 07.2023
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Inventory Associate
City Electric Supply
06.2021 - 04.2022
- Packaged and shipped products
- Picked orders
- Received goods in
- Adjusted inventory discrepancy and maintained accuracy of goods in system
- Shipped parcel and freight
- Maintained warehouse cleanliness and organization
- Utilized Toyota stock picker for cycle counting and put away of goods, in addition to looking for missing items for orders and keeping record of inventory updates.
Package Handler/Sorter
United Parcel Service
10.2020 - 06.2021
- Sorted items according to destination
- Removed jams and unblocked conveyor system to maintain flow of goods
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Asked to join the CHSP committee by the CHSP supervisor
- Created schedules, came up with hands on activities, observed employees, and mentored new hires
Education
High School Diploma -
Mandarin High School
Jacksonville, FL06.2021
Skills
- Equipment operation
- Team Collaboration
- Work Order Following
- Call Taking
- Problem Resolution
- Customer Relations
- Inventory Control
- Stock-picker Certification
- Shipping & Receiving
- CHSP Wellness Cochair
- Medical Terminology
- Order Picker Experience
- Picking and Packing Experience
- Order Taking
- Customer Service
- Workforce Planning
- Critical Thinking
- Materials Handling Safety Training
- Accuracy and Precision
Languages
American Sign Language
Limited Working
Timeline
Order Picker
Amazon
11.2025 - Current
Student Loan Representative
Maximus/Aidvantage
06.2024 - 12.2024
Patient Access Representative
UF Health Shands Hospital
10.2023 - 02.2024
Fraud Specialist
Citi
07.2022 - 07.2023
Inventory Associate
City Electric Supply
06.2021 - 04.2022
Package Handler/Sorter
United Parcel Service
10.2020 - 06.2021
High School Diploma -
Mandarin High School