Mikayla Hobbs
Cumberland,IN
Summary
Self-motivated individual with a proven track record in enhancing operational efficiency and fostering strong relationships with patients and physicians. Skilled in data entry and conflict resolution, I excel in fast-paced environments, ensuring high client satisfaction and continuous improvement in patient care. Experienced in excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dialysis Coordinator
DaVita Kidney Care
07.2023 - Current
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Managed relationships with physicians and patients
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Stretch Practitioner
Stretch Zone
10.2022 - 01.2024
- Updated patient and office medical records to comply with company and regulatory standards.
- Helped patients manage acute and chronic pain with stretch techniques.
- Met with patients to discuss concerns, review histories and perform examinations.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Treated acute and chronic conditions to reduce symptoms and improve health.
- Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
- Monitored patients' conditions and progress to reevaluate treatment.
- Participated in continuing education and professional development to enhance expertise and skills.
Office Assistant and Marketing
Olio Chiropractic
03.2022 - 10.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Education
Bachelor of Science - Health Services Management
Indiana University
IN12-2022
Skills
- Recordkeeping
- Consulting
- Professional networking
- Accounts reconciliation
- Medical billing
- Scheduling expertise
- Task prioritization
- Conflict resolution
- Insurance verification
- MS office
- Relationship building
- Data entry
- Medical terminology
Certification
- Spark Leadership, DaVita Kidney Care - 2024
- HIPPA Certificate - 2022
- Excel Program - 2021
Timeline
Dialysis Coordinator
DaVita Kidney Care
07.2023 - Current
Stretch Practitioner
Stretch Zone
10.2022 - 01.2024
Office Assistant and Marketing
Olio Chiropractic
03.2022 - 10.2022
Bachelor of Science - Health Services Management
Indiana University
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