Summary
Overview
Work History
Education
Skills
Timeline
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MIKAYLA HOBBS

Riverview,FL

Summary

Motivated professional with multiple years of expertise in both medical and technical professions. Knowledgeable resource in commitment to finding answers and working with clients, partners, and interdepartmental personnel. Promoting exemplary skills in project management, analytics and providing high quality results.

Overview

6
6
years of professional experience

Work History

Payment Operations Associate

MineralTree
09.2022 - Current
  • Subject expert and point of contact for all international business and onboarding clients with external partner
  • Maintained close working relationships with external partners in processing both international and domestic payments
  • Provided client support for both technical and payment issues
  • Enhanced and made internal processes effective for better customer experience
  • Built and managed internal reporting track lists
  • Analyzed and summarized all key information regarding investigation into detailed report for delivery to client.

Technical Support Consultant

Vetatek
07.2021 - 07.2022
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1/Tier 2 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Configured and tested new software and hardware.

Patient Services Representative

Conifer Health Solutions
03.2019 - 07.2021
  • Collaborated with both Medical offices and hospitals on patient scheduling for radiology exams
  • Assisted hospitals on maintaining scheduling protocols and successfully adapting to constant in fast pace environment
  • Maintained above-average (90%) quality during monthly audits
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Maintained high production rate and low error rates during monthly audits
  • Utilized EMR systems in collaboration and scheduling

Clinical Technician

Specialty Care
06.2017 - 06.2019
  • Provided both technical and clinical support during minimally invasive surgeries
  • Conducted routine and daily audits and quality control of medical equipment used.
  • Worked with physicians and nurses in patience care excellence.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling
  • Performed technical support for operating room devices during procedure

Education

Master of Science - Biotechnology

Johns Hopkins University
Baltimore, MD
05.2021

Bachelor of Science - Biology in Biology

HOWARD UNIVERSITY
Washington, DC
05.2017

Skills

  • Proficient in Microsoft Power Apps and PowerBi
  • Proficient in Microsoft Office applications
  • Experience with ticketing platforms such as Zendesk, CRM, and JIRA
  • Experience with Azure Active Directory
  • System Administration experience
  • Project Management experience
  • Excellent Communication
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Self-Motivated
  • Teamwork and Collaboration

Timeline

Payment Operations Associate

MineralTree
09.2022 - Current

Technical Support Consultant

Vetatek
07.2021 - 07.2022

Patient Services Representative

Conifer Health Solutions
03.2019 - 07.2021

Clinical Technician

Specialty Care
06.2017 - 06.2019

Master of Science - Biotechnology

Johns Hopkins University

Bachelor of Science - Biology in Biology

HOWARD UNIVERSITY

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MIKAYLA HOBBS