Mikayla Holan
Houston,TX
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Server/Host
Georgia James
Houston, TX
11.2024 - Current
- Worked large events and worked on teams
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Welcomed guests and managed seating arrangements efficiently.
- Trained new hosts on customer service protocols and best practices.
- Handled guest inquiries and resolved issues promptly.
- Monitored reservation systems to optimize table turnover rates.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Server
Kiranshouston
Houston , TX
03.2024 - 11.2024
- I worked large parties and would often work efficiently with my coworkers while pooling in order to ensure a smooth service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
The Westin
The Woodlands, Texas
06.2023 - 03.2024
- Greeted traveling guests and assisted with any needs
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Building and breaking down breakfast buffet
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server/Cocktail Server
Amrina
The Woodlands
02.2022 - 04.2023
- I was a server/cocktail
- I oversaw my section and assured my guests had an amazing experience
- Along with following the steps of service and up-keeping the server stations, maintaining my guest's needs and priorities always came first
- I also kept up to date on the menu knowledge, the spirit list, and the wine list in order to give my guests accurate information
- I was also a cocktail server with the same duties but with a fairly larger section
- I also worked at many events and private parties
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed informed about daily specials, new menu items, promotions.
Server
Mastro’s Ocean Club
The Woodlands, Texas
11.2021 - 03.2022
- I was a server
- Provided exceptional customer service in a high-volume dining environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Associate of Science - Radiology Technician
Lonestar Community College
Montgomery, TXSkills
- Spirit Knowledge
- wine knowledge
- Attention to detail
- Team player mentality
- Effective customer upselling
- Telephone reception
- Hospitality and accommodation
Timeline
Server/Host
Georgia James
11.2024 - Current
Server
Kiranshouston
03.2024 - 11.2024
Server
The Westin
06.2023 - 03.2024
Server/Cocktail Server
Amrina
02.2022 - 04.2023
Server
Mastro’s Ocean Club
11.2021 - 03.2022
Associate of Science - Radiology Technician
Lonestar Community College
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