Mikayla Hudnall
Retail Leader
Monroe,NC
Summary
Committed leader with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Key Holder Leader
Dicks Sporting Goods
08.2021 - Current
- Collaborated with management to determine key tasks and delegate to staff members.
- Managed cash register operations including opening and closing procedures.
- Delegated work to staff, setting priorities and goals.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Trained new employees on store policies, product knowledge, and customer service techniques.
- Provided guidance to team members regarding job duties, workflows, and customer service standards.
- Supervised staff performance and provided feedback to ensure quality customer service.
- Followed prepared sketches and planograms to arrange consistent visual standards across the department.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
- Organized store layout, fixtures and visual merchandising standards.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
Executive Administrative Assistant
Hudson Fence Supply
08.2020 - 07.2021
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Leveraged Quickbooks and Acumatica skills to input invoices.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading or shipping orders to route materials.
Cashier
Publix
06.2018 - 08.2020
- Managed cash register operations including opening and closing procedures.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customer questions and provided store information.
Education
Associate of Science - Biology
Stanly Community College
Albemarle, NC12.2021
Skills
- Staff Oversight
- Customer Service Management
- Bank Deposits
- Customer Service
- Team Training and Development
- Task Delegation
- Sales Coaching
- Cash Handling
- Visual Merchandising
- Microsoft
- Communication
Timeline
Key Holder Leader
Dicks Sporting Goods
08.2021 - Current
Executive Administrative Assistant
Hudson Fence Supply
08.2020 - 07.2021
Cashier
Publix
06.2018 - 08.2020
Associate of Science - Biology
Stanly Community College
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