Mikayla Isgar
Coal Creek,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Office Administrative Assistant
Providence Insurance-The Reed Agency
08.2023 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Records/Referral Coordinator/Receptionist
Button Family Practice
04.2017 - 11.2019
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Insurance verification.
Cashier/ Team Lead
Dairy Queen
01.2016 - 04.2017
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Costumer service
- Leadership skills
Education
High School Diploma -
Florence High School
Florence, COSkills
- Medical Referrals/Prior Authorizations
- Insurance verifications
- Authorizations
- Computer Knowledge
- Communication Skills
- Time Management
- Database Entry
- Organization Skills
Timeline
Office Administrative Assistant
Providence Insurance-The Reed Agency
08.2023 - Current
Medical Records/Referral Coordinator/Receptionist
Button Family Practice
04.2017 - 11.2019
Cashier/ Team Lead
Dairy Queen
01.2016 - 04.2017
High School Diploma -
Florence High School
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