MIkayla Jackson
Clearfield,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
General Manager
Domino's Pizza
Clearfield, Pennsylvania
08.2023 - Current
- Managed all aspects of daily business operations, including staffing, scheduling, inventory control, customer service, and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
Preschool Teacher's Assistant
Infant Development Program
Lock Haven, Pennsylvania
06.2021 - 07.2022
- Assisted preschool teachers with classroom activities, such as arts and crafts projects, storytelling time, and outdoor play.
- Helped to implement positive behavior management strategies in the classroom.
- Assisted in preparing materials for lessons and activities according to lesson plans provided by the teacher.
- Greeted parents and students at the start of each day and assisted them in getting settled into the classroom environment.
Assistant Store Manager
Dominos's Pizza
Lock Haven, Pennsylvania
08.2017 - 04.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
Shift Manager
McDonald's
Lock Haven, Pennsylvania
07.2014 - 07.2017
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between staff members in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
Some College (No Degree) - Marine Biology
Lock Haven University of Pennsylvania
Lock Haven, PASkills
- Staff Supervision
- Customer Relationship Management
- Schedule Management
- Team Player
- Sales
- Customer Retention
Affiliations
- reading
- taking walks
- spending time with family
Timeline
General Manager
Domino's Pizza
08.2023 - Current
Preschool Teacher's Assistant
Infant Development Program
06.2021 - 07.2022
Assistant Store Manager
Dominos's Pizza
08.2017 - 04.2021
Shift Manager
McDonald's
07.2014 - 07.2017
Some College (No Degree) - Marine Biology
Lock Haven University of Pennsylvania
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