Mikayla Johnson
Lansing,IL
Summary
Dynamic Customer Service Representative with proven expertise at Hazel Crest Park District in conflict resolution and customer relations. Skilled in active listening and problem-solving, I enhanced customer loyalty through empathetic complaint handling and contributed to sales growth by effectively upselling services. Committed to fostering team success through mentoring new hires.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative I
Hazel Crest Park District
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Marian Catholic High School
Chicago Heights, IL05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Conflict resolution
- Computer proficiency
- Call center experience
- Microsoft Excel
- Complaint handling
- Payment processing
- Scheduling
- Paperwork processing
Certification
CPR Certified
First Aid Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative I
Hazel Crest Park District
06.2024 - Current
High School Diploma -
Marian Catholic High School
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