Hi, I’m
Mikayla Kerns
Dearborn,MO
Summary
Focused and attentive Staff Member with expertise in customer service and problem-solving. Skilled at working in a busy, fast paced, and demanding environment. Dedicated to best-in-class work and productivity.
Overview
5
years of professional experience
Work History
PetSmartKansas City, MO
Professional Dog Bather
01.2022 - 07.2022
Job overview
- Spoke to customers regarding grooming, daycare services and pricing and cross-sold additional items.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Trimmed nails using clippers and grinders.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
Hefner Road Animal HospitalOklahoma City, OK
Kennel Technician/Receptionist
06.2021 - 10.2021
Job overview
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
WalmartWarrensburg, MO
E-Commerce Personal Shopper
12.2019 - 05.2021
Job overview
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
AMC Theaters Warrensburg, MO
Crew Member
01.2017 - 12.2019
Job overview
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Maintained clean and organized appearance to attract and retain customers
- Addressed guest complaints and resolved issues to promote satisfaction
- Maintained composure and work quality while under stress
- Provided primary customer support to internal and external customers in fast-paced environment
- Prepared and operated many types of projectors for showings multiple times a week, scheduling shows with different kinds of programs
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Metropolitan Community College - Kansas CityKansas City, MO
Associate of Arts
05.2019
Hillyard Technical CenterSaint Joseph, MO
Technical Degree from Electronics Technology
05.2017
North Platte High SchoolDearborn, MO
High School Diploma
05.2017
University Overview
- Member of Future Business Leaders of America
- Member of National Honors Society - Secretary
- Member of Creative Writers Club
- Member of Select Choir and Marching Band
- Graduated in Top 10% of Class
- Graduated with 3.5 GPA