Mikayla Killin

• Processed customer transactions and provided excellent customer service.
• Performed daily opening and closing procedures according to standard operating procedures.
• Demonstrated strong problem solving skills when handling customer complaints or inquiries.
• Provided product knowledge to customers as needed.
• Processed and completed cash or credit transactions accurately.
• Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.

Also I am an associate who performs transactions in Money Services, area where some activities I perform are:

• Accurately completed customer transactions, including money transfers, payments and currency exchanges.
• Provided customers with information on products and services offered by Western Union, Moneygram and Ria.
• Informed customers about exchange rates, fees, terms and conditions associated with various services provided by vendors.
• Verified accuracy of customer information prior to completing each transaction.
• Followed established procedures for handling cash, checks and other forms of payment.

• Supervised a team of 15+ employees, ensuring tasks were completed efficiently and accurately.
• Maintained accurate records of daily production activities.
• Trained new staff on production processes and procedures.
• Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
• Supported safety programs to reduce and eliminate employee injuries.
• Assisted with troubleshooting equipment malfunctions or operational problems as needed.

• Greeted customers and provided friendly customer service.
• Resolved customer complaints in a professional manner.
• Operated cash registers to process payments for goods and services.
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
• Processed incoming payments, including cash, checks, credit cards, or automatic debits.