Mikayla Knighton
St. George
Summary
Dedicated professional with expertise in customer service and issue resolution. Proven ability to enhance customer satisfaction and optimize operations through effective teamwork and attention to detail.
Overview
7
7
years of professional experience
Work History
Lead Masonry Associate
Suncore Masonry
St. George, UT
05.2024 - Current
- Assisted in inventory management, tracking supplies to optimize procurement processes and reduce downtime.
- Led team meetings to discuss progress, addressing challenges and strategizing solutions collaboratively.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Look over charge account statements and taking payment in cash, card and checks
- Stepping in where ever needed when we are down a team member
Dispatcher
Suncore Masonry
St. George, UT
08.2023 - 04.2024
- Coordinated daily dispatch operations to optimize delivery schedules and improve efficiency.
- Managed communication between drivers and clients to ensure timely service delivery.
- Monitored fleet performance and resolved issues to maintain operational effectiveness.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Masonry Associate
Suncore Masonry
St. George, UT
05.2019 - 07.2023
- Collaborated with team members to swiftly resolve scheduling conflicts, maintaining operational efficiency.
- Trained new front desk staff on procedures and customer service standards.
- Maintained inventory of office supplies and ordered replacements.
- Collaborated with other departments to enhance the overall customer experience.
- Greeted visitors and clients, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Maintained organized front desk area and ensured supplies were stocked.
- Assisted in handling incoming and outgoing mail and packages efficiently.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
High School Diploma -
Millcreek High
St. George, UT01-2018
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Cash handling
- Customer engagement
- Issue resolution
- Cross-functional teamwork
- Management support
Timeline
Lead Masonry Associate
Suncore Masonry
05.2024 - Current
Dispatcher
Suncore Masonry
08.2023 - 04.2024
Masonry Associate
Suncore Masonry
05.2019 - 07.2023
High School Diploma -
Millcreek High