Mikayla Kour
Novi,MI
Summary
Dedicated and detail-oriented Project Coordinator with a proven track record of successfully managing and coordinating multifaceted projects from initiation to completion. Leveraging strong organizational and communication skills, I excel in aligning project objectives with overall business goals. Adept at fostering collaboration among cross-functional teams and maintaining stakeholder engagement throughout the project lifecycle. Known for consistently delivering projects on time and within budget, with a focus on continuous improvement and client satisfaction.
Overview
4
4
years of professional experience
Work History
Project Coordination
Rehmann
05.2022 - Current
- Developed and executed comprehensive project plans, optimizing resource allocation, and ensuring timely project completion
- Established and maintained positive relationships with stakeholders, gathering requirements, providing updates, and addressing concerns
- Identified and mitigated potential risks, demonstrating adaptability and problem-solving skills to keep projects on track
- Managed project documentation, ensuring clarity and accessibility of information, and implemented quality assurance processes for deliverable adherence to standards
- Implemented initiatives for continuous improvement, optimizing project workflows and achieving successful project outcomes.
Helpdesk Support Analyst I
Trinity Health
08.2021 - 04.2022
- Researched and investigate technical issues related to network access, printers, email etc
- Documented technical issues utilizing clear and concise problem descriptions in ticket making
- Resolved problems for numerous computer applications, reset passwords and provide user education on all supported information systems.
Patient Services Associate
University of Michigan Medicine
09.2019 - 08.2021
- Maintained business work queues, in-basket management, and referrals
- Screened, routed, and responded to phone and email inquiries from staff.
Education
Management Information systems -
Madonna University
Operations Management -
Madonna University
B.S Business Administration - Health Services
Madonna University
01.2019
Websites
Title
Client Service Engineer
Phone
(248)-924-8935
mikaylask10@outlook.com
www.linkedin.com/in/mikayla-kour
Skills And Qualities
- Time management
- Communication
- Critical Thinking
- Customer Service
- Organization
- Continuous Improvement
- Team Collaboration
- Planning
- Problem solving
- Leadership
Content
To whom it may concern,
I was excited to see on your website a general application opportunity to work as an IT Resource Coordinator/Project Coordinator. I feel like there could be a good fit between my skillset and the opportunities that your company has to offer.
I currently work at Rehmann and provide technical support in helping clients across West Michigan with day-to-day technical problems they are experiencing. Please see my resume for further details on my job description.
I am a graduate from Madonna University with my Bachelor of Science in Business Administration with a concentration in Health Services. I feel that your company and I place prominence in similar areas. Having the privilege of serving on your team will give me the further exposure I need to advance my career.
I also bring to the table strong computer proficiencies in Microsoft Word, PowerPoint, Excel, and Outlook. Please see the accompanying resume for details of my education and experience.
I believe that my combination of work experience, college courses, computer skills, and having a diligent work ethic makes me a well-qualified candidate. I look forward to the opportunity to meet with you.
Please let me know if you have any questions. You can reach me by phone at (248) 924-8935 or by email at mikaylask10@outlook.com.
Thank you for your time and consideration.
Kind Regards,
Mikayla Kour
(248)-924-8935
www.linkedin.com/in/mikayla-kour
Timeline
Project Coordination
Rehmann
05.2022 - Current
Helpdesk Support Analyst I
Trinity Health
08.2021 - 04.2022
Patient Services Associate
University of Michigan Medicine
09.2019 - 08.2021
Management Information systems -
Madonna University
Operations Management -
Madonna University
B.S Business Administration - Health Services
Madonna University
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