Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Ladish

Overland Park

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at The Other Place Bar and Grill. Proven ability to enhance guest engagement and maintain cleanliness standards, leading to increased repeat customer rates. Adept at managing high-volume dining environments while training new staff effectively.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

13
13
years of professional experience

Work History

Server

The Other Place Bar And Grill - O.p
10.2021 - Current


  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Collaborated with team members to manage high-volume service periods efficiently.
  • Provided attentive service during high-volume periods of anywhere between 5-20 tables at one time.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Bartender

Torchy's Tacos
08.2022 - 08.2025
  • Managed inventory levels, reducing waste through efficient stock control practices.
  • Implemented new POS systems, improving order processing speed and accuracy.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Led bar operations, ensuring high-quality service and adherence to health and safety standards.
  • Memorized cocktail recipes, enhancing menu offerings and customer satisfaction.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Supervised bar operations, ensuring compliance with health and safety standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed a bar-top of 26 seats as well as the dining room cocktail orders.

Assistant Manager

Casey General Store
02.2019 - 06.2021
  • Enhanced customer satisfaction through effective issue resolution and service quality monitoring.
  • Implemented training programs for a staff of 15 individuals, improving onboarding efficiency and team performance.
  • Oversaw compliance with company policies, ensuring adherence to operational standards and regulations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Server/Head Bartender

Chili's Bar and Grill
05.2018 - 06.2021
  • Led bar operations, ensuring high-quality service and adherence to health and safety standards.
  • Managed a bar-top of 15 seats along with all of dining drink tickets, and a section of 15 tables.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Served high customer volumes during special events (the super-bowl), nights, and weekends as the only one behind the bar.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Provided exceptional customer service, ensuring a positive dining experience for patrons.

Carhop Server

Sonic DriveIn
03.2013 - 05.2016
  • Delivered exceptional customer service by promptly taking and delivering orders to guests.
  • Operated point-of-sale system efficiently, processing transactions accurately and quickly.
  • Assisted in training new staff on operational procedures and customer service standards.
  • Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
  • Implemented improved workflow processes, leading to increased service speed during peak hours.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.

Education

High School Diploma -

Blue Valley Academy
Overland Park, KS
05-2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cleanliness standards
  • High volume dining
  • Guest engagement
  • Cash handling
  • Safe food handling
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable

Timeline

Bartender

Torchy's Tacos
08.2022 - 08.2025

Server

The Other Place Bar And Grill - O.p
10.2021 - Current

Assistant Manager

Casey General Store
02.2019 - 06.2021

Server/Head Bartender

Chili's Bar and Grill
05.2018 - 06.2021

Carhop Server

Sonic DriveIn
03.2013 - 05.2016

High School Diploma -

Blue Valley Academy

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