Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline

Mikayla Lee

Atlanta,Georgia

Summary

Versatile Operations Supervisor with a proven track record of tackling both routine and complex workflow challenges through resourceful and creative strategies. Recognized as a driven, dedicated, and hardworking leader with a history of streamlining operations and boosting results. Skilled in leading teams efficiently to meet goals and adept at aligning employees with roles for optimal performance. Proactive and focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Preanalytical Operations Supervisor

HealthTrackRx
03.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members exposing knowledge gaps bu the use of process layer audits (PLAs).
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Led continuous improvement initiatives aimed to lean out the process by reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Conducted root cause analysis as a part of corrective and preventative action reports for areas of deficiency areas to identify and resolve issues.
  • Recognized as a subject matter expert (SME) and often called to mentor and travel in efforts to share best practices across the entire organization.

Lab Tech Lead

HealthTrackRx
09.2022 - 03.2023
  • Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
  • Established standards to ensure consistent quality across the development team''s output.
  • Built strong relationships with stakeholders, ensuring clear communication channels for updates and progress reports.
  • Led cross-functional teams for successful project delivery within tight deadlines.
  • Enhanced application performance by identifying bottlenecks and optimizing code.

Lab Technician

HealthTrackRx
06.2022 - 09.2022
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.

Clinical Laboratory Supervisor

LabLINQ Diagnostics
05.2020 - 09.2022
  • Monitored specimen preparation and test analyses to maintain acceptable levels of analytic performance
  • Executed and documented lab corrective action when test systems deviated from established performance specifications
  • Reviewed test volumes with laboratory leadership to maintain established turn-around-times
  • Maintained daily logs, instrument verification and SOPs in compliance with CLIA, OSHA and HIPAA standards and regulations
  • Analyzed experiment and test results to validate adherence to standards and specifications
  • Completed PACE contact hours for continued education credits annually from ASCLS
  • Utilized LumiraDx Deep Well Format and LuminUltra GeneCount Q-96 to process SARS-CoV-2 by way of enzymatic activity.

Site Manager

Mind and Body Wellness, LLC
04.2021 - 12.2021
  • Managed and assessed performance of ~200 staff daily
  • Ensure site sustained OSHA compliance
  • Managed performance records, materials, and equipment
  • Oversaw employee attendance report and human resources matters (i.e., Payroll)
  • Partnered with staff to implement sound routine checks and diagnostic testing
  • Gleaned patient insurance information for billing and records management purposes.

Emergency Department Medical Scribe

ScribeAmerica, LLC
06.2019 - 05.2021
  • Translated medical jargon into correct terminology
  • Managed inquiries with computer/phone systems from orders placed via phone, e-mail, and in-person
  • Enhanced proficiency in Cerner records management software
  • Furthered academic credentials in medical codes and criteria for charting and billing purposes.

Customer Service Specialist

Florida Department of Economic Opportunity
06.2020 - 04.2021
  • Enhanced productivity by diligently managing call scripts and conversations
  • Evaluated customer information to resolve issues and maintain excellent customer rapport.

Chapter President

Mu Iota Chapter of Delta Sigma Theta Sorority, Incorporated
04.2018 - 12.2019
  • Created and led committees to effectively handle different sections of organizational business
  • Managed chapter's size of 33 women
  • Organized and led multiple workshops covering vast topics (e.g., university and chapter policy, Roberts Role of Orders, and effective campus branding)
  • Increased membership engagement efforts by strategically aligning participants to their preferred projects.

Education

Master's of Science - Biotechnology

Johns Hopkins University
12.2024
  • Relevant Coursework: Clinical and Molecular Diagnostics, Bioassay Development, Infectious Diseases & applied Microbiology
  • 3.87 GPA

Bachelor of Science - Biology

University of Central Florida, Orlando, FL
05.2020

Skills

  • Laboratory Management
  • Attention to Detail
  • Laboratory Information Systems
  • GDP
  • Problem-Solving
  • Time Management
  • Effective Communication
  • Decision-Making
  • Team building
  • Interpersonal Skills
  • Root Cause Analysis
  • Application of Lean Six Sigma concepts

Accomplishments

  • Awarded: Most Outstanding New Member of the Year, Office of Fraternity and Sorority Life
  • Multiple Dean's List Recipient
  • Member, Order of Omega, 2019-Present

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Company CultureCareer advancementWork-life balancePaid sick leave

Timeline

Preanalytical Operations Supervisor - HealthTrackRx
03.2023 - Current
Lab Tech Lead - HealthTrackRx
09.2022 - 03.2023
Lab Technician - HealthTrackRx
06.2022 - 09.2022
Site Manager - Mind and Body Wellness, LLC
04.2021 - 12.2021
Customer Service Specialist - Florida Department of Economic Opportunity
06.2020 - 04.2021
Clinical Laboratory Supervisor - LabLINQ Diagnostics
05.2020 - 09.2022
Emergency Department Medical Scribe - ScribeAmerica, LLC
06.2019 - 05.2021
Chapter President - Mu Iota Chapter of Delta Sigma Theta Sorority, Incorporated
04.2018 - 12.2019
Johns Hopkins University - Master's of Science, Biotechnology
University of Central Florida - Bachelor of Science, Biology

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Mikayla Lee