Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Lee

Chesterfield,VA

Summary

Dedicated cashier with a proven track record of handling money, restocking merchandise, and assisting customers in locating products. Known for maintaining clean and organized work areas while providing exceptional customer service. Skilled in cash and card transactions, with a keen eye for detail and the ability to multitask effectively. Experienced in high-end retail operations, bringing a professional demeanor, strong sales abilities, and a commitment to exceeding revenue goals. Reliable team player with excellent communication skills and a proactive approach to improving service quality and reducing waste.

Overview

6
6
years of professional experience

Work History

Back of House Team Member

Chic-Fil-A
03.2025 - Current
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Assisted with training new BOH staff members on established processes and goals.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Unloaded and stocked kitchen supplies.
  • Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
  • Prepared food and drinks while following safe food handling procedures.
  • Checked food preparation and presentation to verify quality and consistency.
  • Maintained and sanitized service stations, prep areas, and countertops.

Cashier

Hardee’s
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Sales Associate

Raising Cane's Restaurants
02.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cashier

Jason’s Deli
03.2021 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored food preparation to determine correct temperature and proper cooking before serving.
  • Oversaw catering orders to verify accuracy and completeness.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Developed menus for special occasions and catered events to match theme and requirements of clients.
  • Coordinated with various vendors to establish necessary supplies for events.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments and balanced cash drawers.

Cashier

Casper
08.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

McDonald's
03.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Retail Cashier

Macy's
11.2019 - 01.2020
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Mentored new team members on sales software system operation.
  • Answered questions about store policies and addressed customer concerns.

Food Preparation Worker

Cookout
04.2019 - 11.2019
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Packaged and stored food products following proper handling and preservation methods.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

Associate Of Business Administration -

Southern New Hampshire University
Hooksett, NH

Armstrong High School
Richmond, VA
06.2019

Skills

  • Product Recommendations
  • Cash Handling
  • Drawer Balancing
  • ID Verification
  • Payment Processing
  • Payment Collection
  • Customer Assistance
  • Cash Register Operation
  • POS Systems
  • Customer Service
  • Returns Processing
  • Report Preparation
  • Refunds and Exchanges
  • Order Taking
  • Merchandise Restocking
  • Cleaning procedures
  • Sanitation practices
  • Waste reduction
  • Cooking techniques
  • Food preparation
  • Portion control
  • Temperature monitoring
  • Workstation setup
  • Knife skills
  • Stock rotation
  • Food storage
  • Ingredient selection

Timeline

Back of House Team Member

Chic-Fil-A
03.2025 - Current

Cashier

Hardee’s
08.2024 - Current

Sales Associate

Raising Cane's Restaurants
02.2024 - 08.2024

Cashier

Jason’s Deli
03.2021 - 02.2024

Cashier

Casper
08.2020 - 12.2020

Cashier

McDonald's
03.2020 - 11.2020

Retail Cashier

Macy's
11.2019 - 01.2020

Food Preparation Worker

Cookout
04.2019 - 11.2019

Armstrong High School

Associate Of Business Administration -

Southern New Hampshire University

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