Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Certification
Work Preference
Timeline
BusinessAnalyst

Mikayla Lumm

Buckeye

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Sales Lead Keyholder

Hurley
08.2020 - 02.2024
  • Opened and closed store 5-6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Stock Lead

American Eagle Outfitters, Inc
07.2018 - 03.2021
  • Oversaw preparation of new merchandise with store-specific tags and displays.
  • Trained stock team on merchandising, storage management, and customer service best practices.
  • Reorganized displays in alignment with updated planograms.
  • Implemented markdowns efficiently, preserving overall profitability ratios.
  • Streamlined processes for receiving, unpacking, tagging, and stocking merchandise.

Education

High School Diploma -

Casa Grande High School
Petaluma, CA
06-2017

Skills

  • Cash handling
  • Employee training
  • Conflict resolution techniques
  • Problem-solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 10 staff members.

Certification

Food Safety Manager Certification

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany Culture

Timeline

Shift Supervisor

Starbucks
04.2023 - Current

Sales Lead Keyholder

Hurley
08.2020 - 02.2024

Stock Lead

American Eagle Outfitters, Inc
07.2018 - 03.2021

High School Diploma -

Casa Grande High School

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