Mi'Kayla McBride
Charlotte,NC
Summary
Enthusiastic Sales Associate with over five years of diverse retail and customer service experience. Diligent, resourceful and motivated professional focused on maintaining diverse product knowledge to meet all customer needs.
Overview
12
12
years of professional experience
Work History
AT&T Customer Service Representative
AT&T Mobility
09.2021 - 03.2024
- Remote
- Answer customer calls efficiently
- Maintained adherence to all company protocols.
- Maintained strong computer skills, writing detail oriented write ups on all interactions with customers, including requests, billing errors, refunds, and orders.
- Ordering new devices, replacement devices, and phone accessories.
- Maintained outstanding communication & interpersonal skills while speaking with customers and staff.
- Worked collaboratively in a team environment of more than 10 people.
- Maintained an above average call satisfactory number.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer service cases and updated service software with customer information.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Electronic Sales Associate
Walmart
10.2016 - 05.2021
- Prepared merchandise for sales floor.
- Updated computer inventory listings.
- Completed phone contracts.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Suggested accessories and complementary purchases.
- Accepted and processed returns.
- Regularly stayed late for new releases of video games, hosting game tournaments, hanging out promotional t-shirts and posters, interacting with contestants and observers in a friendly, professional manner.
- Resolved customer issues promptly and professionally, turning potential returns into exchanges or future sales opportunities.
- Processed credit and debit card payments to complete customer buying experience.
- Actively participated in weekly team meetings, sharing valuable feedback from customers regarding product quality and potential improvements.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in keeping the showroom clean organized attractive to customers while adhering to company merchandising guidelines.
- Motivated and inspired fellow sales associates by sharing success stories, best practices, and practical tips for overcoming challenges.
- Collaborated with management to develop promotional events, boosting foot traffic and overall store sales.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Located merchandise across various stores to address customer needs.
- Achieved consistent top-seller status within the department by implementing effective sales strategies and techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Health and Beauty Aid Associate
Walmart
08.2014 - 06.2016
- Greeted customers and ascertained customers' needs.
- Helped customers with questions, problems and complaints.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Binned overstock merchandise.
- Successfully negotiated contracts with vendors, securing favorable terms for the organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier
Sweetbay
08.2012 - 02.2014
- Received customer payments.
- Totaled bills and calculated taxes.
- Processed customer returns.
- Collected and stored coupons.
- Assisted on sales floor as needed to maintain service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Juan Rodrigues Cabrillo High School
20001 Santa Fe Ave, Long Beach, CA 908102013
Skills
- Knowledgeable about products and games
- Focused on providing customers with courteous care
- Interpersonal skills, great at communicating with customers and associates
- Flexible schedule
- Over five years experience in retail sales
- Computer proficient
Timeline
AT&T Customer Service Representative
AT&T Mobility
09.2021 - 03.2024
Electronic Sales Associate
Walmart
10.2016 - 05.2021
Health and Beauty Aid Associate
Walmart
08.2014 - 06.2016
Cashier
Sweetbay
08.2012 - 02.2014
High School Diploma -
Juan Rodrigues Cabrillo High School