Mikayla Mckeown
Summary
Goal-oriented manager with distinguished experience in the technology industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
2
2
years of professional experience
Work History
Business Account Manager
Verizon
01.2023 - Current
- Manage a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Grow Fixed Wireless Access Sales by 50% in assigned territory YOY
- Ability to communicate with C-suite professionals, business owners and individuals at all levels of an organization.
- Drive small business results through retail channel by partnering with and mentoring Consumer Retail Sales Representatives
- Utilize sales enablement systems such as Salesforce and Outreach to forecast and manage book of business.
Store Manager
Verizon
01.2022 - 01.2023
- Managed 9 employees assessing and tracking team performance, including exceeding goals and working with management team to implement development plan for any existing gaps
- Collaborated with other managers to develop a territory-wide initiative that improved overall business performance across all locations
- Acted as a project manager and work directly with outside venders to collaborate on increased sales revenue while promoting a positive company brand
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback leading to several promotions
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Eastern Illinois University
Charleston, IL05.2015
Skills
- Team Leadership
- Strong Verbal and written communication
- Salesforce Management
- Staff Training and Development
- Cross-Functional Collaboration
- Report creation
Timeline
Business Account Manager
Verizon
01.2023 - Current
Store Manager
Verizon
01.2022 - 01.2023
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Eastern Illinois University