Summary
Overview
Work History
Education
Skills
Timeline
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MiKayla Miller

Belleville,IL

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

8
8
years of professional experience

Work History

Assistant Manager, Training Manager

Freddy's Frozen Custard & Steakburgers
12.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Assistant Manager

St. Louis Aquarium
01.2020 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Department Manager

McDonald's
02.2017 - 02.2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.

Education

Bachelor of Science - Business Management

Harris-Stowe State University
St Louis, MO
12-2024

Skills

  • Service-Oriented Communication
  • Cash Management
  • Collaborative Team Management
  • Strategic Decision-Making
  • New Hire Training
  • Employee Evaluation Proficiency
  • Effective Project Oversight
  • Business Management Expertise
  • Proficient in Task Management

Timeline

Assistant Manager, Training Manager

Freddy's Frozen Custard & Steakburgers
12.2022 - Current

Assistant Manager

St. Louis Aquarium
01.2020 - 12.2022

Department Manager

McDonald's
02.2017 - 02.2020

Bachelor of Science - Business Management

Harris-Stowe State University

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