MIKAYLA M MOREAU
Newkirk,United States
Summary
I am a self-motivated and dedicated individual with experience in ensuring smooth business operations. As a compassionate nursing student, I have provided high-quality patient care in fast-paced medical-surgical environments, excelling in monitoring vital signs, administering medications, and assisting with daily activities. I possess strong communication and teamwork skills and am eager to contribute to a dynamic med-surg floor. I maintain a clean and organized work environment, excel in multitasking and decision-making, and am committed to supporting my team. Currently pursuing my License in Practical Nursing, I am a fast learner ready to identify and address knowledge gaps to add value to my employer and team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Chilis's Restaurant
Wichita, KS
02.2024 - Current
- Assisted in training new servers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional customer service to a high volume of daily customers and ensured satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with restaurant staff members to ensure efficient operations within the restaurant environment.
Emergency Room Patient Access Representative
Alliance Health
Ponca City, OK
09.2022 - 01.2023
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Collaborated with clinical and administrative staff to meet patient needs.
- Guided patients through the completion of consent and other required medical forms.
- Collected co-pays and other payments from patients at time of service.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Greeted patients and visitors in a courteous and professional manner.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Answered phones promptly in a professional manner.
Quality Assurance Technician
Creekstone Farms
Arkansas, United States
02.2022 - 05.2022
- Increased production quality by analyzing collected samples against requirements and standards
- Evaluated stability and reliability of [Type] materials prior to production
- Oversaw QA operations and recommended process improvement to increase efficiency
- Conducted field and raw material tests in accordance with ASTM, Haccp, and USDA regulations
- Completed room and product temperature checks every 1-3 hours during each and every shift
- Scanned in paperwork at the end of every shift
- Cleaned and maintained a safe & healthy work environment
- Adhered to safety and sanitation protocols and reported hazards to management
- Collaborated with development team to identify and correct systemic quality issues
- Notified appropriate staff members regarding quality issues for remediation assistance
- Evaluated testing processes to verify adherence to user expectations
- Enforced control procedures and verified compliance with production work order specifications to protect product quality
- Maintained reliability of quality control data by regularly calibrating, validating and maintaining laboratory equipment
- Supported successful production by receiving and inspecting component materials
- Verified quality and graded finished products with visual inspections
- Authored detailed technical reports and documentation
- Completed routine and special analyses of in-process materials and finished goods
Auto Dealership office Clerk
Carmart
Ponca City, United States
01.2019 - 01.2020
- Kept records current with daily transaction posting
- Received, recorded and banked cash, checks and vouchers
- Minimized aging accounts by monitoring open balances and pursuing payments
- Prevented unnecessary fees through prompt payment of all obligations
- Operated computers programmed with accounting software to record, store and analyze information
- Met local, state and federal tax obligations with timely filing and tax payments
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
- Operated 10-key calculators, typewriters and copy machines to perform calculations and produce documents
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Observed positive skills and attributes from personnel to build, improve and expand skills set
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
Front Desk Receptionist
Fairfield Inn
Ponca City, United States
01.2018 - 01.2019
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
- Remained calm, resourceful and proactive while managing any and all issues that may arise
- Greeted, assisted and directed visitors in a pleasant and professional manner
- Ordered, received and restocked supplies for office team
- Gathered and verified payment and contact information from guests
- Collected payments for services and updated accounts to reflect new balances
- Kept office appearance and front desk clean and orderly
- Protected confidential guest and business information
- Organized pick-up and delivery of outgoing mail
- Took on additional administrative tasks and clerical support
- Used accurate calculations and current service details to prepare quotes for staff
- Kept lobby organized, neat and stocked with reading material
- Greeted people upon arrival and provided directions to specific destinations
- Maintained well-organized physical and digital records
- Welcomed visitors and conducted tours to highlight features and answer questions
Education
Licensed Pratical Nursing - Practical Nursing
Pioneer Technology Center
Ponca City, OK04-2025
Newkirk High School -
Newkirk, Oklahoma05.2019
Skills
- Microsoft Office
- QuickBooks
- Strong communication
- Call handling
- Problem resolution
- PPE use
- Information verification
- Basic math abilities
- Organizational skills
- Attention to detail
- Social perceptiveness
- Team leadership
- Time management
- Customer service
- Microsoft Word
- Google Drive
- Positive attitude
- Multitasking Abilities
- Analytical thinking
- Self-starter
- Medication administration
- Health safety compliance
- Patient care
- Certified in CPR/AED
- Colostomy care
- Respiratory care
- Monitoring vital signs
- Medical terminology
- Patient communication
- Task prioritization
- Relationship building
- Calm under pressure
Certification
- BLS Provider American Heart Association 05/25/2024
- CPR/AED American Heart Association 05/25/2024
- Phlebotomy completion Certificate 08/14/2024
- Certified Nurse Aide 08/19/2024
- I.V. Certification Pioneer Technology Center 09/10/2024
Languages
English
Professional
Affiliations
•Volunteer work at NERA in Ponca City, Oklahoma
•Blood Donor
References
References available upon request.
Timeline
Server
Chilis's Restaurant
02.2024 - Current
Emergency Room Patient Access Representative
Alliance Health
09.2022 - 01.2023
Quality Assurance Technician
Creekstone Farms
02.2022 - 05.2022
Auto Dealership office Clerk
Carmart
01.2019 - 01.2020
Front Desk Receptionist
Fairfield Inn
01.2018 - 01.2019
Licensed Pratical Nursing - Practical Nursing
Pioneer Technology Center
Newkirk High School -
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