Mikayla Molohon
Corpus Christi,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee, enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Service Advisor
NORTH CORPUS CHRISTI HONDA
10.2020 - Current
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Explained estimates and determined repair timelines to manage customer expectations.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Developed estimates by costing materials, supplies, and labor.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Proven ability to learn quickly and adapt to new situations.
Pet Care Specialist
PETSMART
08.2019 - 11.2020
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Monitored animals for behavioral problems and signs of health issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
George West High School
George West, TX06.2019
Skills
- Receiving support
- Inbound Call Management
- Service Upselling
- Complaint Investigation
- Vehicle assessment
- Calm and Professional Under Pressure
- Price Quoting
- Computer Skills
- Document and Records Management
- Attention to Detail
- Understanding Customer Needs
- Microsoft Office
- Sales Expertise
- Customer Consulting
- Quality Inspections
- Performance Goals
- Operational Efficiency
- Multitasking and Organization
- Complex Product Knowledge
Timeline
Service Advisor
NORTH CORPUS CHRISTI HONDA
10.2020 - Current
Pet Care Specialist
PETSMART
08.2019 - 11.2020
High School Diploma -
George West High School