Mikayla Moore
Colonial Heights,VA
Summary
Dynamic and results-driven professional with a proven track record at H&M Hennes & Mauritz, adept at solving customer challenges and enhancing the shopping experience. Excels in fast-paced environments, demonstrating exceptional communication skills and a quick learning ability. Proficient in POS systems, with a commitment to achieving high customer satisfaction and sales efficiency.
Overview
2
2
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
Colonial Heights, VA
06.2023 - 06.2024
- Solved customer challenges by offering relevant products and services.
- Completed RFID scans quickly and accurately weekly
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Processed and found homes for up to 90 totes weekly with the truck team
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Colonial Heights, VA
08.2022 - 04.2023
- Collected information from arriving customers to seat groups or place them on waitlist.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders, as well as pre-bussing when needed.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Helped the To-Go team when slow, fufilling orders and bringing food to the window and/or the customer’s car.
Education
Dinwiddie High School
Dinwiddie, VA05.2022
Skills
- Great communication with customers
- Fast and efficient work pace
- Quick learner
- Dedicated to learning as much as I can within different roles
- Well experienced with POS systems
- High ratios concerning retail point systems
Timeline
Sales Associate
H&M Hennes & Mauritz
06.2023 - 06.2024
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
08.2022 - 04.2023
Dinwiddie High School