Mikayla Nevenzel
Anchorage,AK
Summary
Motivated professional with a background in administrative support and patient services, currently completing prerequisite courses for the Dental Hygiene program at UAA. Actively seeking an entry-level dental assistant position to build clinical experience and grow within the dental field. Brings strong communication skills, attention to detail, and a commitment to excellent patient care.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Nordic Lawns
Anchorage, AK
04.2024 - 11.2024
- Provided customer-focused support via phone and email, assisting with inquiries and resolving issues efficiently.
- Managed office inventory and supply orders to ensure smooth daily operations.
- Prepared invoices and processed payments with strong attention to accuracy and detail.
- Maintained organized records of accounts receivable and payable activities.
- Maintained organization and efficiency in a fast-paced office environment.
Patient Services Specialist
Sunshine Community Health Center
Wasilla, AK
12.2021 - 08.2022
- Maintained accurate patient records, including insurance, medical history, and billing information.
- Provided patient support by addressing questions, concerns, and appointment-related needs in a professional and timely manner.
- Verified insurance eligibility and communicated coverage details with patients and providers.
- Coordinated referrals and ensured proper documentation in accordance with healthcare protocols.
- Utilized medical terminology to communicate effectively with patients and healthcare staff.
Office Assistant
Rock of Ages Daycare and Learning
Wasilla, AK
08.2019 - 10.2021
- Answered and directed incoming calls, providing clear communication and support to clients and staff.
- Maintained accurate records and performed data entry with a high level of attention to detail.
- Processed invoices and tracked payments, ensuring organized and up-to-date financial records.
- Created and managed written communications, including emails and internal documents.
Education
Bachelor of Science - Dental Hygiene
University of Alaska Anchorage
Anchorage, AK05.2030
Skills
- Attention to Detail
- Patient Communication
- Appointment Scheduling
- Medical Records Management
- Insurance Verification
- Medical Terminology
- Front Desk Operations
- Data Entry (Microsoft Office)
Timeline
Administrative Assistant
Nordic Lawns
04.2024 - 11.2024
Patient Services Specialist
Sunshine Community Health Center
12.2021 - 08.2022
Office Assistant
Rock of Ages Daycare and Learning
08.2019 - 10.2021
Bachelor of Science - Dental Hygiene
University of Alaska Anchorage