Mikayla Nuernberg
Franklin
Summary
Knowledgeable Healthcare Administrator with solid background in overseeing daily operations and enhancing administrative processes. Successfully coordinated multiple projects, fostering efficient and organized workflows. Demonstrated leadership and problem-solving skills through effective team management and conflict resolution.
Talented Quality Control professional experienced in developing organization's quality strategy, procedures, and processes. Monitor quality performance and metrics.
Overview
22
22
years of professional experience
Work History
Ambulatory Surgery Center Quality Assurance Manager
Froedtert Health
03.2023 - Current
- Oversight of four ambulatory surgery centers quality and infection control programs
- Develop and implement quality improvement plans
- Develop and implement infection control plans
- Update and maintain policies and procedures
- Track surgical infections and develop process improvement plans
- Prepare and ensure readiness for accreditation (AAAHC and CMS)
- Oversees investigation of all incidents, events, and accidents and performs Root Cause Analysis when indicated
- Created quality dashboard
- Report benchmarking data to ASCA and Medicare
- Survey analytics (CAHPS)
- Quality rate trending and forecasting
- Project management, data analysis, and stakeholder engagement
- Develop teaching and education for employees related to: quality control, infection control, sterile processing controls, narcotic tracking, electronic health record chart audits (Print materials, slides, in person)
Ambulatory Surgery Center Administrator
Froedtert Health
09.2017 - 03.2023
- Manage approximately 25 employees within pre op, operating room, post op, and sterile processing department (SPD)
- Four operating rooms
- Assisted with the opening of the facility (hiring, stocking, ordering of supplies / equipment, develop policy and procedures, develop process flows)
- Multiple specialties: orthopedic, ENT, ophthalmology, GI, pain management, plastics, total joint replacement, general, and podiatry
- Responsible for: financial operations, daily staffing grid, hiring and disciplinary action of employees, policy and procedure, quality control, infection control, employee education, operational oversight, accreditation from AAAHC and Medicare, utilization (block/ asset/staff)
Clinic Manager
Community Care
09.2016 - 09.2017
- Manage staffing of family practice clinic
- Oversight of Medical Assistants, RN’s, LPN’s, and reception staff
- Responsible for: financial operations, daily staffing grid, hiring and disciplinary action of employees, policy and procedure, quality control, infection control, employee education, operational oversight
- Track and report Medicare standards and benchmarking data
- Direct patient care as needed
Site Manager / Clinic Manager
Advanced Pain Management
03.2015 - 04.2016
- Manage approximately 75 employees in pre op, operating room, post op, sterile processing, x ray technicians as well as clinic staff
- Three operating room surgery center and two clinic locations
- Responsible for: financial operations, daily staffing grid, hiring and disciplinary action of employees, policy and procedure, quality control, infection control, employee education, operational oversight, accreditation from TJC and Medicare
Surgery Center Supervisor / Staff Nurse
Aurora Medical Group
08.2008 - 03.2015
- As clinic staff nurse responsibilities included: obtaining prior authorization for procedures, obtaining vitals, assessing patient, phone triage, assist with clinic procedures, patient education
- As Surgery Center Supervisor: assisted with opening of facility, financial operations, daily staffing grid, hiring and disciplinary action of employees, policy and procedure, quality control, infection control, employee education, operational oversight, accreditation from TJC and Medicare
- Oversight of 4 operating rooms, 3 GI procedure suites, pre op, post op of both areas, sterile processing department, and reception staff
- Orthopedic surgery, pain management, and GI
Charge Nurse
Wauwatosa Surgery Center
10.2002 - 08.2008
- Supervise approximately 15 employees within pre op, operating room, post op, and sterile processing
- 4 operating rooms with multiple specialties of orthopedic, GYN, podiatry, hand, and pain management
- Responsible for: daily staffing grid, policy and procedure, quality control, employee education, environment of care coordinator, accreditation from TJC and Medicare, direct patient care in pre op, operating room, and post op
Education
Bachelors Degree - Nursing
Chamberlain College of Nursing
02.2012
Associates Degree - Nursing
Cardinal Stritch University
05.2000
Skills
- Results Driven
- Collaborative Team Member
- Analytical Problem Solving
- Effective Multi-Tasking
- Problem-Solving Skills
- Responsive to Change
- Organizational Change Management
- Clinical leadership
- Continuous improvement
- Quality assurance
- Time management
- Healthcare administration
Community Service
Volunteer for Milwaukee Pets Alive
Timeline
Ambulatory Surgery Center Quality Assurance Manager
Froedtert Health
03.2023 - Current
Ambulatory Surgery Center Administrator
Froedtert Health
09.2017 - 03.2023
Clinic Manager
Community Care
09.2016 - 09.2017
Site Manager / Clinic Manager
Advanced Pain Management
03.2015 - 04.2016
Surgery Center Supervisor / Staff Nurse
Aurora Medical Group
08.2008 - 03.2015
Charge Nurse
Wauwatosa Surgery Center
10.2002 - 08.2008
Associates Degree - Nursing
Cardinal Stritch University
Bachelors Degree - Nursing
Chamberlain College of Nursing
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