Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mikayla Ontiveros

Tulsa

Summary

Experienced with managing guest services and team operations to ensure exceptional service delivery. Utilizes strong communication and leadership skills to foster positive and efficient work environment. Track record of implementing process improvements and resolving conflicts to enhance overall guest satisfaction.

Overview

5
5
years of professional experience

Work History

Host Manager

Los Cabos
07.2023 - Current
  • Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
  • Enhanced team productivity by conducting regular staff training on hospitality best practices.
  • Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.
  • Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Increased follower engagement with interactive content and timely responses to comments.
  • Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Analyzed sales and marketing data for improved strategies.

Bar Manager

Chuy's Tex-Mex
10.2022 - 05.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Assistant General Manager

Bricktown Brewery
12.2021 - 10.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
  • Implemented efficient scheduling practices to optimize staff coverage during peak hours while minimizing labor costs.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Implemented ongoing refresher courses to ensure all servers remained up-to-date on company policies, industry trends, and best practices in customer service.

Manager

Ruth Chris Steakhouse
06.2020 - 10.2020
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Collaborated with other departments to align training programs with organizational goals and objectives.

Education

High School Diploma -

Nathan Hale High School
Tulsa, OK

Skills

  • Exceptional communication
  • Operational efficiency
  • Staff training and development
  • Team management
  • Food safety compliance
  • Employee scheduling
  • Guest relations
  • Strong leadership
  • Marketing and promotion

Languages

Spanish
Native or Bilingual

Timeline

Host Manager

Los Cabos
07.2023 - Current

Bar Manager

Chuy's Tex-Mex
10.2022 - 05.2023

Assistant General Manager

Bricktown Brewery
12.2021 - 10.2022

Manager

Ruth Chris Steakhouse
06.2020 - 10.2020

High School Diploma -

Nathan Hale High School

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