Mikayla Owens
Phoenix,AZ
Summary
Dedicated and enthusiastic individual with a proven track record of maintaining efficient office operations. Experience in anticipating professional needs and proactively identifying and resolving problems. Adept at providing administrative and logistical support for various projects, programs, and initiatives. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
9
9
years of professional experience
Work History
Ophthalmic Scribe
Phoenix Retina Associates
10.2022 - Current
- Accompanied physicians throughout the day in fast-paced, stressful environments.
- Oversaw calendar to schedule follow-up visits and tests for patients.
- Communicated with healthcare providers to clarify information and resolve issues.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Medical Office Manager
Nuvision Centers
07.2021 - 10.2022
- Created reports, presentations, and other materials for executive staff.
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- Created and implemented organizational policies and procedures.
- Organized and updated databases, records, and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
General Manager
Petco
07.2019 - 07.2021
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Front Office Assistant
Brisbane Eyecare
03.2019 - 07.2019
- Performed wide-ranging administrative, financial, and service-related functions.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Optometric Technician
Franklin Park Vision
04.2017 - 03.2019
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Apprentice Optician
LensCrafters
06.2016 - 04.2017
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Aided in selection of eyeglass frames based on customer preferences.
- Made targeted suggested to patients based on facial parameters and stated preferences.
Assistant Store Manager
Bohme Boutique
12.2015 - 05.2016
- Reported issues to higher management with great detail.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lead Cashier
Gap Inc
08.2014 - 01.2016
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained stock within optimal levels to meet expected customer and sales levels.
Education
Associate of Arts - Psychology
05.2025
Skills
- Microsoft Office
- Microsoft Excel
- Spreadsheet Tracking
- Accounts Payable and Receivable
- Patient Needs Assessment
- Medical Shorthand
- Coaching and Mentoring
- Effective Planning
Timeline
Ophthalmic Scribe - Phoenix Retina Associates
10.2022 - Current
Medical Office Manager - Nuvision Centers
07.2021 - 10.2022
General Manager - Petco
07.2019 - 07.2021
Front Office Assistant - Brisbane Eyecare
03.2019 - 07.2019
Optometric Technician - Franklin Park Vision
04.2017 - 03.2019
Apprentice Optician - LensCrafters
06.2016 - 04.2017
Assistant Store Manager - Bohme Boutique
12.2015 - 05.2016
Lead Cashier - Gap Inc
08.2014 - 01.2016
Scottsdale Community College - Associate of Arts, Psychology
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