Mikayla Ozinga
Organizational Development Specialist
Frankfort,IL
Summary
Dynamic individual with hands-on experience in Business: Quality Control, Materials/Logistics, Materials Dispatch, Organizational Development and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and growth-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Organizational Development Specialist
Ozinga
05.2024 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Developed methods to merge the field and office, focused on unity and team strength
- Operated Qualtrics Data Analysis to conduct a company-wide Employee Engagement Survey
- Researched Clifton Strengths Assessment and how it can be applied to personal and professional development
Food and Beverage Specialist
Millie's Living Cafe
08.2023 - 12.2023
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Cooled, stored, labeled and dated food products appropriately to maximize ingredient freshness when preparing recipes.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained food and beverage inventory, strategically monitoring demand and supporting large-scale hospitality operations with abundant supply.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned work space and restaurant after closing
Customer Development Specialist: Dispatch
Ozinga
05.2023 - 08.2023
- Worked with multiple screens and programs to resolve customer issues.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Provided excellent customer service and provided answers to client questions within set standards.
- Conducted central and regional negotiations, business reviews and follow-up with regional and divisional representatives.
- Used latest information systems and business analytical tools to support decision-making.
Barista
Starbucks
09.2022 - 12.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, increasing store sales.
Crew Member
Crumbl Cookies
05.2022 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and received coaching from management team.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
Barista
Argo Tea
01.2022 - 03.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
Materials and Logistics Associate
Ozinga
06.2021 - 08.2021
- Tracked orders and notified customers of status or potential delays.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
Quality Control Associate
Ozinga
06.2019 - 08.2019
- Developed and maintained quality assurance procedure documentation.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and implemented procedures to meet product quality standards.
- Performed tests and inspections to conform to established standards.
- Inspected items and compared against standards to meet regulatory requirements.
Education
Bachelor of Science - Business Administration And Data Analysis
Liberty University
Lynchburg, VA 08.2021 - 05.2025
Skills
- Succession Planning
- Employee Engagement Surveys
- Quality Control
- Workforce Planning
- Organizational Development
- Interpersonal Communication
- Cultural Competence
- Cultural Immersion
- Employee Retention Strategy
- Training Facilitation
- Event Planning
- Content Creation/Graphic Design
- Problem Solving
- Conflict Resolution
- Adaptability
- Collaboration
- Relationship Building
Traveling
Since I was young, I have always had a passion for travel. In 2020, my family of 7 traveled around the world and experienced different cultures, met people from all walks of life, and grew as individuals by leaving our everyday routines to seek out new experiences. We traveled to French Polynesia, New Zealand, Australia, and parts of Asia (Singapore, Bali), all which shaped my cultural mindset as it relates to personal growth and travel. This once in a lifetime experience kick-started my love for all things culture, history, and immersion. Ever since 8th grade, I wanted to study abroad in Spain. I finally had the opportunity to achieve this dream my second semester of Junior year of college, through FSU Valencia, a Liberty University partner program, International Studies Abroad (ISA). Here, I experienced a new environment for 4 months, living in a host home with a solely Spanish-speaking family. Every week, we had 2 new girls from all over the world come stay with us and got to know each of them and how their lives differed from ours in America. I even had the opportunity to be a translator between the host girls from Amsterdam and my Spanish-speaking host mom. Over my time abroad, I had the opportunity to travel to amazing places like Austria, Switzerland, Italy, Greece, Amsterdam, and much more. I am forever grateful for the opportunity I had to travel in my college years and hope to return to Europe soon! These experiences truly shaped my life for the better and I will forever cherish the memories made and relationships built overseas.
Languages
Spanish
Professional Working
Interests
Traveling
Personal Development
Coaching/Mentoring
Volunteering
Graphic Design
Communications
Marketing
Operational Synergy
Certification
Seal of Biliteracy
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offTeam Building / Company RetreatsPersonal development programs401k matchStock Options / Equity / Profit SharingHealthcare benefitsPaid sick leaveQuote
"But they who wait for the Lord shall renew their strength; they shall mount up with wings like eagles; they shall run and not be weary; they shall walk and not faint."
Isaiah 40:31
Affiliations
- Ozinga
- Liberty University
- FSU Valencia
- Dressember
- Best Buddies
- LU Murph Challenge
- International Studies Abroad (ISA)
Software
Microsoft Office Suite
Timeline
Organizational Development Specialist
Ozinga
05.2024 - Current
Food and Beverage Specialist
Millie's Living Cafe
08.2023 - 12.2023
Customer Development Specialist: Dispatch
Ozinga
05.2023 - 08.2023
Barista
Starbucks
09.2022 - 12.2022
Crew Member
Crumbl Cookies
05.2022 - 08.2022
Barista
Argo Tea
01.2022 - 03.2022
Bachelor of Science - Business Administration And Data Analysis
Liberty University
08.2021 - 05.2025
Materials and Logistics Associate
Ozinga
06.2021 - 08.2021
Quality Control Associate
Ozinga
06.2019 - 08.2019
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