Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Barista

Mikayla Padilla-Salgado

Albuquerque,NM

Summary

Friendly Retail Sales Associate eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

Starbucks
Albuquerque, NM
09.2021 - 02.2022
  • Have experience in severing 200-400 customers per day.
  • Helped both new and tenured colleagues in maneuvering system and building their job knowledge.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Set and achieved goals for professional development and advancement.

Amusement Ride Operator

Cliff's Amusement Park
Albuquerque, NM
05.2021 - 08.2021
  • Experienced working with 200-400 customers per day.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks. Followed policy and safety procedures.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Cashier

Kohl's
Albuquerque, NM
05.2021 - 08.2021
  • Welcomed every patron to encourage a positive shopping experience throughout the store.
  • Have experience serving 200-300 customers per day.
  • Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered approximately 5-10 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Associate of Science - Nursing

Central New Mexico Community College
Albuquerque, NM
05.2024

High School Diploma -

Pojoaque High School
Santa Fe, NM
05.2020

Skills

  • Point of sale operation
  • Typing Skills with speed of 30-50wpm
  • Call Volume and Quality Metrics
  • Cash Handling
  • Time management skills
  • Customer Relations
  • Negotiation Tactics
  • Persuasive Sales
  • Communications Strategies
  • Responding to Difficult Customers
  • Computer Proficiency
  • Inbound and Outbound Calling
  • Order and Refund Processing

Certification

CPR Certified

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Barista

Starbucks
09.2021 - 02.2022

Amusement Ride Operator

Cliff's Amusement Park
05.2021 - 08.2021

Cashier

Kohl's
05.2021 - 08.2021

Associate of Science - Nursing

Central New Mexico Community College

High School Diploma -

Pojoaque High School

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Mikayla Padilla-Salgado