Summary
Overview
Work History
Education
Skills
Timeline
Generic

MiKayla Parker

Cibolo,TX

Summary

Dynamic team leader with proven expertise at Chick-fil-A in employee training and conflict resolution. Successfully enhanced customer service through performance coaching and process improvement. Adept at maintaining food safety standards and optimizing kitchen operations, resulting in increased efficiency and improved team morale. Passionate about fostering a collaborative work environment.

Overview

3
3
years of professional experience

Work History

Team Leader

Chick-fil-A
Schertz, TX
07.2023 - Current
  • Conducted daily team meetings to discuss operational objectives and customer service standards.
  • Analyzed sales figures to identify trends in customer preferences or need for menu changes and additions.
  • Established effective communication channels between front-of-house staff and back-of-house teams.
  • Performed regular maintenance checks on kitchen equipment such as grills, fryers, ovens.
  • Managed employee relations issues such as conflict resolution or disciplinary actions.
  • Audited daily ticket times to ensure accuracy of order preparation times by kitchen staff.
  • Developed training materials and conducted ongoing training sessions for new hires and existing employees.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Summer Youth Employee

Schertz Cibolo Universal City ISD
Schertz, TX
06.2022 - 07.2023
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Instructed and monitored students in use and care of equipment and materials.
  • Facilitated small group learning activities to reinforce lesson objectives.
  • Distributed textbooks, workbooks, papers, and pencils to students.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Planned and supervised games and other recreational activities for students.

Education

High School Diploma -

Byron P. Steele High School
Cibolo, TX
05-2023

Skills

  • Team leadership
  • Employee training
  • Conflict resolution
  • Food safety
  • Equipment maintenance
  • Customer service
  • Performance coaching
  • Process improvement
  • Performance improvement

Timeline

Team Leader

Chick-fil-A
07.2023 - Current

Summer Youth Employee

Schertz Cibolo Universal City ISD
06.2022 - 07.2023

High School Diploma -

Byron P. Steele High School

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