Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Parker

Fort Lawn,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard Working employee with customer service, multitasking and time management skills. Devoted to giving every customer a positive and memorable experience.Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Assistant Teacher

Little Fox Academy
05.2024 - 07.2024
  • Follow school and state childcare regulations
  • Assist lead teaching in completing lesson plans and crafts
  • Created a safe place for children to play and learn
  • Help out in any classroom whenever needed

Assistant Teacher

Oakcrest Preparatory Academy
12.2023 - 02.2024
  • Follow school and state childcare regulations
  • Assist lead teacher in completing lesson plans
  • Help create a safe place for children to play and learn
  • Help out in any classroom whenever needed

LAD

Texas Roadhouse
06.2023 - 08.2023
  • Contributed to the smooth operation of the restaurant by ensuring the highest level of customer service
  • Assisted the management team in seating customers and helping them to their table
  • Responded to customer complaints in a professional and timely manner, providing solutions that meet customer expectations
  • Ensured the restaurant was kept clean and presentable at all times
  • Assisted in the training and development of new team members

Shift Lead

Whits Frozen Custard
05.2022 - 12.2022
  • Monitor employees for compliance with all safety, quality and productivity standards
  • Assign tasks to employees and provide guidance as needed
  • Provide feedback to employees on job performance
  • Ensure accuracy of customer orders and address any customer service issues
  • Foster a positive work environment to promote team morale
  • Perform other duties as assigned

Customer Service Rep

Afni
10.2021 - 01.2022
  • Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
  • Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
  • Resolved an average of nearly 200 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
  • Answered incoming customer calls, responded to customer inquiries, and provided resolutions to customer complaints
  • Worked with customers to understand their needs and provide appropriate solutions
  • Developed an in depth knowledge of products and services and provided customers with detailed information
  • Maintained customer records in databases and updated customer accounts

Education

High School -

West Boylston Middle High School
West Boylston, MA
06.2017

Skills

  • Fast Learner
  • Detail Oriented
  • Great With Customers
  • Organized
  • Critical thinking
  • Complaint handling
  • Learning support
  • Skills development
  • Active listening
  • Customer service
  • Call center experience
  • Relationship building

Timeline

Assistant Teacher

Little Fox Academy
05.2024 - 07.2024

Assistant Teacher

Oakcrest Preparatory Academy
12.2023 - 02.2024

LAD

Texas Roadhouse
06.2023 - 08.2023

Shift Lead

Whits Frozen Custard
05.2022 - 12.2022

Customer Service Rep

Afni
10.2021 - 01.2022

High School -

West Boylston Middle High School
Mikayla Parker