Mikayla Pearse
Clovis,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and patient services. Highly efficient in communication skills, assisting colleagues, problem-solving, and utilizing time management. Experienced supporting patients with simple and complex needs in a professional manner.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
California Imaging Institute
11.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process appointments, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed medical insurance claims and payments prior to patient appointments
Customer Service
Made For Them (Charitable Organization)
04.2022 - 06.2022
- Assisted with events or programs (required for marketing course).
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated clothing and household items for disadvantaged individuals and families.
Barista
Rare Earth Coffee
08.2020 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Receptionist-Patient Services
Neurosurgical Associates Medical Group
09.2019 - 05.2020
- Collaborated with staff members to enhance team goals
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate directory of all personnel and phone extensions.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Education
Bachelor of Science - Public Health (Healthcare Administration)
California State University Fresno
Fresno, CA05.2022
Associate of Arts -
Clovis Community College
Clovis, CA05.2019
High School Diploma -
Clovis High Scool
Clovis, CA06.2017
Skills
- Patient Scheduling
- Multitasking and Organization
- Supply Ordering
- Employee Training
- Epic Systems
- Insurance Verification
- Multi-Line Telephone Systems
- Appointment Confirmation
- HIPAA Compliance
- Interpreting Physician Orders
- Clerical and Filing Support
Timeline
Front Desk Receptionist
California Imaging Institute
11.2022 - Current
Customer Service
Made For Them (Charitable Organization)
04.2022 - 06.2022
Barista
Rare Earth Coffee
08.2020 - 01.2021
Receptionist-Patient Services
Neurosurgical Associates Medical Group
09.2019 - 05.2020
Bachelor of Science - Public Health (Healthcare Administration)
California State University Fresno
Associate of Arts -
Clovis Community College
High School Diploma -
Clovis High Scool
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